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Shruti Priya

@shrutipriya2

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Key Account Manager at Field Assist, growing FMCG accounts through renewals, upselling, and data-led account strategy.

India

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At Field Assist, I manage strategic FMCG accounts including Haldiram, Nivea, Lotus, and Everest, overseeing relationships from onboarding through renewal. I use customer and sales data to inform account strategy and identify opportunities for growth.

At Caleedo, I onboarded and supported 50+ SMB clients, improving customer satisfaction by 22% through personalized training and tailored onboarding. I also used customer health metrics to help retain 95% of the client base.

At Advantage Club, I managed a portfolio of 100+ enterprise SaaS clients, including Amazon, Agoda, EY, BigBasket, Max, and Meesho. Working with Sales and Product teams, I contributed to a 20% increase in annual revenue from existing clients.

At CARS24, I led customer success initiatives that increased active product usage by 30%. I also managed support operations on Zendesk, reducing response times and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Field Assist

Nov 2025 - Present (11 months)

Manage strategic FMCG key accounts including Haldiram, Nivea, Lotus, and Everest, owning the full relationship lifecycle from onboarding through renewal. Lead business reviews, resolve escalations, and drive revenue growth through cross-selling and upselling.

Key Account Management Customer Success Onboarding Renewals Upselling Cross Selling Data Analysis Stakeholder Management Escalation Management CRM

Lead Project Coordinator & Client Success

Caleedo

Jan 2024 - Aug 2025 (1 year 7 months)

Onboarded and supported 50+ SMB clients, improving customer satisfaction by 22% through personalized training and tailored onboarding programs. Applied customer health metrics to design targeted interventions, retaining 95% of the client base and achieving 150% of renewal targets.

Customer Success Onboarding Customer Segmentation Renewals Negotiation Purchase Order Management Invoicing Data Analysis Process Improvement

Customer Success Manager

Advantage Club

Sep 2022 - Dec 2023 (1 year 3 months)

Owned a portfolio of 100+ enterprise SaaS clients, including Amazon, Agoda, EY, BigBasket, Max, and Meesho, driving retention through strategic onboarding and proactive account management. Partnered with Sales and Product teams to identify cross-sell opportunities, contributing to a 20% increase in annual revenue.

Customer Success SaaS Account Management Onboarding Cross Selling Zoho CRM Salesforce Project Coordination Client Implementation

Senior Grievance & Process Associate

CARS24

Apr 2021 - Jul 2022 (1 year 3 months)

Led customer success initiatives that increased active product usage by 30% through personalized outreach. Managed support operations on Zendesk, cutting response times by 25% and lifting CSAT to 89%.

Customer Success Zendesk KPI Tracking Process Improvement Feedback Loops Customer Satisfaction Product Adoption