Looking for a job

Pankaj Nailwal

@pankajnailwal

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I manage key accounts, sales operations, supply fulfillment, and client relationships across retail businesses.

India

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What I'm looking for

I'm looking for a role where I can manage key accounts, strengthen client relationships, improve sales operations, and use reporting and dashboards to support business growth.

I'm currently a Key Account Executive at Haldiram Snacks Food Pvt Ltd, managing sales orders, chain order tracking, fill rates, supply delivery timelines, pricing, margins, articles, and NPI.

I maintain chain masters and monthly and quarterly sales and offtake reports while working toward quarterly sales targets and resolving client concerns.

Previously at Lots Wholesales Pvt Ltd, I managed the Biscuit and Confectionery department with a yearly turnover of 65Cr. I generated purchase orders, coordinated with suppliers, created sales and purchase trackers, and managed ageing, commercial hygiene, deal commitment, scheme, seasonal, and festive trackers.

My earlier experience includes leading client service and operations teams, managing 10 direct reports and overseeing 50+ employees. I've improved customer satisfaction by 20%, increased repeat business by 15%, trained team members, and supported CRM, SAP, dialer, ERP, inventory, dashboard, and sales operations.

Experience

Work history, roles, and key accomplishments

Key Account Executive

Haldiram Snacks Food Pvt Ltd

Aug 2024 - May 2026 (1 year 9 months)

Built and maintained strong relationships with existing clients, provided excellent customer service, and handled SAP sales operations including order generation and tracking. Achieved quarterly sales targets and managed pricing, margins, and new product introductions.

Microsoft Office Microsoft Excel Advanced Power BI Dashboarding SAP Sales CRM Management

Category Associate

Lots Wholesales Pvt Ltd

Jul 2022 - Mar 2024 (1 year 8 months)

Managed the Biscuit and Confectionery department with a yearly turnover of 65Cr, generated purchase orders, and coordinated with suppliers to ensure timely delivery. Created weekly, monthly, and yearly trackers for sales and purchase, and managed new article creation and stock arrangement.

Microsoft Office Microsoft Excel Advanced Power BI Dashboarding CRM Management SAP Sales

Senior Executive

GGJ Solution Pvt Ltd

Nov 2020 - Mar 2022 (1 year 4 months)

Managed a team of 10 direct reports and oversaw 50+ employees, led cross-functional projects to improve operational efficiency, and collaborated with marketing and sales teams on campaigns. Maintained dialer and sales force software and created team performance and lead trackers.

Microsoft Office Microsoft Excel Advanced Power BI Dashboarding Dialer Management CRM Management SAP Sales

Lead - Client Service

Vivish Technologies Pvt Ltd

Sep 2018 - Sep 2020 (2 years)

Developed and implemented client service strategy improving customer satisfaction by 20%, conducted product demonstrations, and trained team members. Maintained strong client relationships resulting in a 15% increase in repeat business, and managed inventory, ERP software, and dashboards.

Microsoft Office Microsoft Excel Advanced Power BI Dashboarding CRM Management ERP Inventory Management