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Shylesh Shetty

@shyleshshetty

Senior Risk Investigation Specialist at Amazon India who reduced incoming claims volume by 11% and improved productivity by 20%.

India

Message

At Amazon India, I managed high-priority claims and abuse investigations, reducing incoming case volume by 11% through process improvements. I also handled CEO-level, Better Business Bureau, and Attorney General escalations, achieving a 100% resolution rate.

I led a core team through the worldwide migration from IWB to the Paragon tool and conducted user acceptance testing for operational tools. Earlier, in Buyer Retail Operations, I created 20 standard scenario templates that reduced average handle time by three minutes and improved productivity by 20%.

Experience

Work history, roles, and key accomplishments

Senior Risk Investigation Specialist

Amazon India Pvt Ltd

Jan 2019 - Aug 2026 (7 years 7 months)

Managed 15,500+ high-priority cases annually, achieving an 11% reduction in incoming volume through process optimization. Led cross-functional teams across the US, Canada, and Germany markets for claims operations and handled CEO-level escalations with a 100% resolution rate.

Investigation Fraud Prevention Claims Operations Team Leadership Cross Functional Collaboration Escalation Management Process Optimization Data Analysis Gemba Paragon Workbench Tool UAT SOP Development

Fraud Prevention Specialist

Amazon India Pvt Ltd

Sep 2013 - Dec 2018 (5 years 3 months)

Prevented fraud chargebacks and recovered bad debts through proactive monitoring. Improved production goals by 20% through guided workflow implementation and created 20 standard scenario templates for CS approach optimization.

Fraud Prevention Risk Analysis Data Analysis Process Improvement SOP Development Customer Escalation Management Bot Prevention Phishing Prevention Malware Protection

Education

Degrees, certifications, and relevant coursework

RNS Institute of Technology

Master of Business Administration, Marketing

Master of Business Administration (MBA) in Marketing from RNS Institute of Technology, Bengaluru, Karnataka, under Visvesvaraya Technological University.