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Soumya Gupta

@soumyagupta

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I lead enterprise cloud migrations and infrastructure transformations that improve delivery efficiency and reliability.

India

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What I'm looking for

I'm looking to lead enterprise cloud transformation, migration, delivery, or infrastructure programs where I can improve operational efficiency, manage complex stakeholders and vendors, and build reliable, customer-focused outcomes.

At Accenture India, I lead end-to-end enterprise cloud migration projects, coordinating 12 Wave Managers and complex delivery milestones.

I've partnered with C-level leaders on cloud transformation strategies that improved operational efficiency by 30%, while delivering projects within 5% of allocated budgets. Across 15+ migration waves, I maintained zero critical downtime through disciplined scheduling, risk management, and stakeholder coordination.

Previously at BT, I managed major and severe incidents for enterprise telecommunications clients with 99% SLA adherence. I reduced mean time to resolution by 40%, lowered escalations by 25%, and maintained 95%+ customer satisfaction through clear incident leadership and vendor management.

My background spans Cisco collaboration, contact-center, and telepresence infrastructure, supported by Agile, ITIL, Azure, OCI, and Certified Scrum Master credentials. I bring hands-on technical context to delivery management, process improvement, and resilient enterprise operations.

Experience

Work history, roles, and key accomplishments

Current

Cloud Transformation & Migration Consultant

Current

Accenture India

Mar 2022 - Present (4 years 6 months)

Lead end-to-end cloud migration projects for enterprise clients, managing delivery timelines and cross-functional teams. Collaborate with C-level leadership to develop cloud transformation strategies and implement process improvements.

Cloud Migration Project Management Agile Stakeholder Management Budget Management Risk Management DevOps Automation CI CD Azure OCI Technical Documentation

Incident Manager

BT (British Telecom) India

Aug 2019 - Mar 2022 (2 years 7 months)

Managed critical incident response for enterprise telecommunications clients, leading Major and Severe Incident resolution with 99 percent SLA adherence. Coordinated cross-functional technical teams during high-severity incidents and facilitated Major Incident bridge calls.

Incident Management ITIL SLA Management Stakeholder Management Vendor Management Knowledge Management Coaching Risk Mitigation

Technical Engineer

BT (British Telecom) India

Jul 2018 - Jul 2019 (1 year)

Supported Nationwide account Command Centre network (UCCE), managing P1 and P2 incidents within strict SLAs. Implemented and troubleshot Cisco Unified Communications solutions on live production networks.

Cisco Unified Communications Cisco UCCE CUCM Incident Management SLA Management Vendor Management Troubleshooting

CISCO Systems: Engineer - Customer Support

HCL Technologies

Jun 2014 - Jul 2018 (4 years 1 month)

Served as Tier-2 Engineer for Bank of America's telepresence infrastructure, managing Cisco Unified Call Manager 8.x clusters and TelePresence Manager. Managed incident lifecycle using BMC Remedy ticketing system.

Cisco Telepresence CUCM BMC Remedy Incident Management SLA Management Vendor Management Root Cause Analysis

Network Engineer - Telepresence Team

Cisco TAC via HCL Technologies

May 2012 - Jun 2014 (2 years 1 month)

Provided technical support for Cisco TAC, troubleshooting TANDBERG endpoints, VCS, MCU, and TMS infrastructure. Configured video conferencing endpoints on CUCM and Telepresence Manager Suite.

Cisco Telepresence Tandberg VCS MCUs TMS CUCM H.323 SIP Troubleshooting

Education

Degrees, certifications, and relevant coursework

United College of Engineering and Research

Bachelor of Technology, Electronics & Communications Engineering

2007 - 2011

Bachelor of Technology in Electronics & Communications Engineering from United College of Engineering and Research, Greater Noida, India, from 2007 to 2011.