pavan chowdary

I’m an L2 Application Support Engineer with ~2 years of experience supporting mission-critical banking applications in a 24×7 production environment. I focus on maintaining stability, protecting uptime, and delivering fast, structured resolution for P1/P2/P3 incidents.

At Clover Infotech Pvt. Ltd. (deployed at RBL Bank), I managed end-to-end incident lifecycles—triaging, escalating, and resolving 15+ tickets/day while adhering to SLA thresholds. I monitored real-time APM and infrastructure health with Dynatrace, SolarWinds, and VUnet, flagging anomalies before customer impact in ~80% of detected cases.

I also owned operational reliability through daily BOD/EOD batch operations, monitoring job queues and preventing failures over 12 months via proactive alerting. For high-severity issues, I led root cause analysis (RCA) and authored post-incident reports, contributing to a ~30% reduction in repeat incidents over 6 months.

Beyond ticket resolution, I coordinated zero-downtime application upgrades and patching with dev/QA teams using rollback-tested change procedures, and I used Postman to troubleshoot API-level transaction failures—reducing average resolution time for payment gateway tickets by ~20%. I’m ITIL-aligned, security- and compliance-conscious, and have zero audit findings raised against the support function; earlier, I also completed a UI/UX Designer internship where I built wireframes and prototypes for internal tools.