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Kalidas S

@kalidass

Production Support Engineer with 5.6+ years in banking, LOS applications, SQL, Unix, incident management, API , application monitoring, ITIL and SLA

India

Message

What I'm looking for

Results driven Production Support Engineer with 5.6+ years of experience in providing L1/L2 application support for Banking and Financial Services applications, specializing in Loan Origination Systems LOS. Experienced in managing production incidents, troubleshooting complex application issues, performing Root Cause Analysis RCA, and ensuring SLA compliance in 24×7 production environments. Proficient in Oracle SQL, UNIX/Linux, ITIL, API Integration, Production Monitoring, Deployment, Release Management, and User Acceptance Testing UAT. Hands-on experience supporting third party integrations including CIBIL, CRIF, Aadhaar, PAN, e-NACH, and Insurance APIs. Skilled in using Dynatrace, AWS CloudWatch, ServiceNow, JIRA, Kibana, WinSCP, and Postman. Strong collaborator with business, development, QA, and infrastructure teams, committed to delivering high application availability, operational excellence, and seamless business continuity.

Experience

Work history, roles, and key accomplishments

Production Support Engineer

Hotfoot Technology Solutions

Sep 2024 - Aug 2026 (1 year 11 months)

Production Support Engineer at Hotfoot Technology Solutions, supporting the RAPID LOS for Cholamandalam Investment and Finance and SMFG India Credit. Experienced in L1/L2 production support, Oracle SQL, UNIX/Linux, RCA, Dynatrace, AWS CloudWatch, API integrations, deployments, UAT, and SLA-driven incident resolution in 24x7 environments.

Rapid LOS Oracle SQL Unix Linux Dynatrace Nginx ITIL Incident Management Change Management Release Management Root Cause Analysis Performance Optimization

Technical Support Engineer

CLOVER INFOTECH PVT LTD

May 2022 - Sep 2024 (2 years 4 months)

Technical Support Engineer for the Newgen LOS at Equitas Small Finance Bank, providing L1/L2 production support in a 24×7 banking environment. Skilled in Oracle SQL, UNIX/Linux, incident management, RCA, API integrations, deployments, release validation, UAT, and SLA compliance. Contributed to the successful production go-live of NewgenONE Retail LOS.

SQL Excel MySQL Loan Origination SIT UAT Testing API Integration Unix Postman Customer Support Banking SLA Management ITIL SDLC Jira Service Desk Incident Management Ticket Management

Assistant System Engineer

IC TECH ENGINEERING SOLUTIONS

Jan 2021 - May 2022 (1 year 4 months)

Assistant System Engineer supporting the ISP application for Carrefour Retail in a 24×7 production environment. Handled application monitoring, incident resolution, Oracle SQL data validation, UNIX/Linux log analysis, batch job monitoring, deployments, and RCA. Collaborated with development, infrastructure, and business teams while following ITIL Incident, Problem, and Change Management processes.