At UREP, I support customers by email, chat, and phone, helping with account access, troubleshooting, and product or service questions.
I document customer interactions and escalate complex issues, making sure they receive follow-up through resolution.
As a freelance Cold Caller / Loan Specialist / Customer Support (MCA), I called small business owners about MCA loan products, qualified leads, and followed up with prospects using Orum, Zendesk, and N.Leads.
At Outcess Solutions Nigeria Limited, I handled customer support calls alongside upselling and retention. My work contributed to a 10% improvement in client retention, a 30% reduction in missed follow-ups, and 80% customer satisfaction within five months.
