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paul rajasingh

@paulrajasingha

Operations and program manager with 12 years of experience at Amazon, Citi, and founder-led startups. I build workflows, SOPs, finance and compliance

India

Message

At Amaidhi School for Transformation, I built the operating backbone alongside the founder, covering workflows from invoicing and collections to vendor management and operational planning. I also worked with the founder on strategy, pricing and scalability, helping grow revenue from ₹85 Lakhs to ₹2.5 Crores within three years.

At Pinkfox Bespoke Salon, I set up two branches from scratch, handling licensing, vendors, compliance and processes, and wrote and implemented salon SOPs. From November 2025 to January 2026, I stepped in as Store Manager, running customer service, collections, staff scheduling and inventory.

At Citi, I played a key role in migrating a 140+ application process from Poland to Chennai, defining workflows with the Poland team and leading knowledge transfer. Earlier at Amazon, I automated ticket allocation, saving about one operational hour daily, and wrote SOPs for Vendor Central ticket management.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Pinkfox Bespoke Salon

Apr 2024 - Present (2 years 6 months)

Set up two branches from scratch, including licensing, vendors, compliance, and processes. Wrote and implemented salon SOPs and stepped in as Store Manager to handle customer service, collections, staff scheduling, and inventory.

Operations Management SOPs Compliance Vendor Management Staff Scheduling Inventory Management

Current

Operations Manager

Current

Amaidhi School for Transformation

Apr 2020 - Present (6 years 6 months)

Built the operating backbone alongside the founder, including invoicing, collections, bookkeeping, and vendor management. Grew revenue from ₹85 Lakhs to ₹2.5 Crores within three years and launched two new branches.

Workflow Design SOPs Financial Reporting Vendor Management Cross functional Coordination Project Management GST Compliance TDS Compliance

System Officer, Access Management

Citi

Jan 2017 - Dec 2020 (3 years 11 months)

Key role in migrating a 140+ application process from Poland to Chennai, defining workflows and procedures. Led knowledge transfer, trained 50+ associates, and supervised team operations to meet SLAs.

Access Management Workflow Design Knowledge transfer Team Supervision SLA Management

Catalog Associate

Amazon

Jan 2014 - Dec 2017 (3 years 11 months)

Automated ticket allocation by criticality and workload, saving ~1 operational hour daily. Wrote SOPs for Vendor Central ticket management and trained 40+ associates and 5+ external teams.

Automation SOPs Vendor Management Training Ticket Management