Steven Fernandes

Conducted field inspections to evaluate mechanical and physical damages on various vehicles, engaging directly with insureds, claimants, and service providers. Oversaw vehicle parts purchasing, managed vendor relationships, and negotiated repair costs while ensuring adherence to Ministry of Ontario guidelines. Prepared auto repair estimates using Audatex and conducted quality re-inspections.

Created precise repair estimates for collision-damaged Tesla Model S, Model X, and Model 3 vehicles, adhering to Tesla-specific repair procedures. Documented all damages with photos, directed disassembly technicians, and managed parts ordering and delivery from the Tesla Warehouse. Communicated with insurance companies for claim submission and billing, ensuring timely updates to customers.

Mediated and reviewed shop files for approval, ensuring compliance with insurer guidelines and industry best practices. Coached and mentored franchise stores to monitor performance and streamline productivity. Dispatched claims to assigned shops and negotiated optimal repair practices and procedures.

Conducted comprehensive field inspections to assess mechanical and physical damages across diverse vehicle types, interacting with insureds and service providers. Managed vehicle parts purchasing, cultivated vendor relationships, and negotiated repair costs in line with Ministry of Ontario guidelines. Prepared auto repair estimates using Audatex and facilitated total loss evaluations.

Assessed and approved repair estimates from vendors, ensuring adherence to manufacturer recommendations and Intact policies. Maintained strong communication with claims departments, assisting in vendor performance reviews to uphold professional standards. Complied with industry protocols for repairs and parts replacement, providing guidance to vendors on discrepancies.

Served as a liaison between customers, the production department, insurance adjusters, and rental agencies, providing updates on repair status and ensuring administrative paperwork completion. Assessed vehicle damage, submitted written or verbal estimates, and managed work orders and parts ordering. Handled customer inquiries, scheduled appointments, and coordinated rental vehicles.

Acted as a key liaison between the dealership network and the collision center, facilitating smooth operations. Provided accurate repair estimates and managed the logistics of picking up vehicles for service. Submitted detailed work orders and efficiently ordered necessary parts to ensure timely repairs.

Traveled to various body shops as directed by insurance companies to conduct on-site evaluations. Prepared accurate automotive repair estimates for damaged vehicles. Gained practical experience in claims assessment and industry interaction.

Managed efficient auto parts delivery and maintained accurate inventory control for the dealership. Provided excellent customer service, assisting with inquiries and ensuring customer satisfaction. Performed thorough vehicle pre-delivery preparation, ensuring vehicles met quality standards before handover.

Activities and societies: Insights discovery, Coaching for success, Influential Leadership, Managing Performance for Success, Emotional Intelligence & Coaching for High Performance, The Customer Driven Leader - Day 1 & 2

Completed the Essentials of Leadership program. Gained insights into effective leadership and coaching for success.

Completed the Auto Parts & Warehouse Certificate Program. Acquired knowledge and skills related to automotive parts and warehouse operations.

Completed the Auto Collision Estimator (FOS) Certificate Program. Developed skills in estimating auto collision damages.

Attended Thomas Merton High School. Completed general studies.