At Group 1001 — Clear Spring Property & Casualty / Vesper Services, I lead operational improvement and business and technology initiatives. I completed an accelerated mail-processing vendor replacement in one month, maintaining inbound document-processing continuity.
I also improved internal mailroom document-routing accuracy by approximately 90% by analyzing errors, clarifying responsibilities and requirements, and redesigning reference materials. As a technology and communications workstream SME, I supported the enterprise transition of Claims administration to a third-party administrator.
As IT Account Manager, I led 12 system and vendor integration workstreams for the replacement of legacy policy, claims, and billing platforms with Insurity Workers’ CompXPress. I designed a medical-bill integration that automated approximately 100–200 bills daily, and directed the import of 1,999,071 legacy documents with 100% accuracy of delivered files.
Earlier, at Lackawanna Insurance Group, I managed business-side implementations including Microsoft Dynamics 365 and Cisco telephony. At Kraft Foods North America / Nabisco, I led application support and hardware deployment operations, including nationwide refresh initiatives. I hold a PMP certification and a Master’s Certificate in Information Technology Project Management.
