PS

Looking for a job

Paulo Sousa

@paulosousa1

Cabin Crew at Ryanair, supporting passengers from diverse backgrounds and resolving requests, complaints, and unexpected situations.

At Ryanair, I deliver front-line service to passengers from different nationalities and cultural backgrounds. I handle requests, complaints, and unexpected situations while maintaining service and operational standards.

At Skymedical, I planned routes, managed stock, and coordinated teams and suppliers in a time-sensitive environment. My earlier roles included warehouse, administrative, logistics, and counter sales work.

Experience

Work history, roles, and key accomplishments

RY

Current

Cabin Crew (CSA & CSS)

Current

Jan 2019 - Present (7 years 9 months)

Delivered front-line customer service to passengers from diverse nationalities, handling requests, complaints, and unexpected situations with professionalism. Coordinated with teams to maintain smooth operations and supported onboarding of new crew members.

Customer Service Complaint Handling Problem Solving Team Coordination Adaptability Cross Cultural Communication Training

SE

Warehouse Assistant

Seifar

Jan 2018 - Dec 2018 (11 months)

Performed receiving, organisation, and dispatch of goods in a warehouse environment.

Warehouse operations Goods Receiving Inventory Organization Dispatch

SK

Logistics Manager

Skymedical

Jan 2016 - Dec 2018 (2 years 11 months)

Planned routes, managed stock, and coordinated teams and suppliers in a time-sensitive operational environment. Handled multiple operational requirements with strong focus on organisation and deadlines.

Logistics Route Planning Inventory Management Team Coordination Supplier Management Time Management

ZM

Warehouse Assistant

Zetels de Man

Jan 2013 - Dec 2016 (3 years 11 months)

Handled storage, inventory, packing, and daily activity organisation in a warehouse setting.

Warehouse operations Inventory Management Packing Organization

TI

Administrative Assistant

Tempus Internacional

Jan 2012 - Dec 2013 (1 year 11 months)

Provided general administrative support and invoicing.

Administrative Support Invoicing Office Administration

ST

Logistics Assistant

Jan 2011 - Dec 2012 (1 year 11 months)

Supported hospital logistics and performed quality control.

Logistics Quality Control Hospital Operations

SE

Administrative Assistant

Securitas / Esegur

Jan 2009 - Dec 2011 (2 years 11 months)

Handled registration and document management.

Document Management Registration Administrative Support

HE

Counter Sales Assistant

Helgo

Jan 2001 - Dec 2008 (7 years 11 months)

Provided direct customer service and in-person sales at a counter.

Customer Service Sales In Person Sales Consultation

Education

Degrees, certifications, and relevant coursework

SL

Salesianos de Lisboa

Economics & Management, Economics and Management

Studied Economics and Management at Salesianos de Lisboa.

CV

CVO

Dutch Language 1.1 & 1.2, Dutch Language

Completed Dutch Language levels 1.1 and 1.2 at CVO in Belgium.

VD

VDAB

Business Dutch, Business Dutch

Completed Business Dutch training at VDAB.

Tech stack

Software and tools used professionally

SAP

ChatGPT

Availability

Looking for a job

Location

Portugal

Authorized to work in

Salary expectations

30k+ EUR

Job categories

Customer Service Guest Services Representative Logistics Manager

Skills

Customer Service Guest Service Complaint Handling Issue Resolution Cross Cultural Communication Team Coordination Operational Procedures Prioritization Logistics Route Planning Inventory Management Supplier Coordination Invoicing Document Management Quality Control

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