VCVitória Coelho
@vitriacoelho
Dedicated cabin crew member with a strong customer service focus.
PortugalWhat I'm looking for
As a passionate cabin crew member, I have dedicated my career to providing exceptional customer service and ensuring passenger safety across various airlines. My experience spans multiple roles, including positions with DAT, Heston Airlines, and Ryanair, where I have honed my skills in emergency management and customer relations.
In addition to my cabin crew experience, I have worked in hospitality as a Front Desk Receptionist and a Workplace Experience Ambassador at Amazon. These roles have equipped me with strong organizational skills and the ability to manage high-pressure situations effectively, ensuring that guest expectations are consistently met.
With a Master’s degree in Tourism Management and Planning, I am committed to continuous learning and professional development. I thrive in dynamic environments and am eager to contribute my skills to a team that values excellence in customer service.
Experience
Work history, roles, and key accomplishments
Cabin Crew
DAT- Danish Air Transport
Apr 2024 - Present (1 year 2 months)
Providing exceptional customer service, addressing passenger needs and inquiries with excellence, and ensuring their safety.
Cabin Crew
Heston Airlines
Jul 2023 - Mar 2024 (8 months)
Ensure the safety and well-being of 250+ passengers during all phases of the flight.
Cabin Crew
Smartlynx
Mar 2023 - Jul 2023 (4 months)
Administering first aid and dealing with emergencies while conducting regular checks on cabin equipment.
Workplace Experience Ambassador
Amazon – JLL
Feb 2022 - Feb 2023 (1 year)
Managing 70+ meetings and events, ensuring smooth operations and client satisfaction.
Front Desk Receptionist
Adina Apartment Hotels
Jul 2022 - Feb 2023 (7 months)
Efficiently managing check-ins, finalizing bills at check-out, and handling payment transactions.
Cabin Crew
Ryanair
Apr 2021 - Feb 2022 (10 months)
Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment.
Personal Shopper
Feelgo Portugal
Jun 2020 - Jun 2021 (1 year)
Responsible for assisted purchasing with home delivery and managing time effectively.
Front Office Management Trainee
Resort The Datai Langkawi
Nov 2019 - May 2020 (6 months)
Assuring the expectations of the guests are met by having specialized training for the luxury market segment.
Front Office Receptionist
Quinta de Santa Cruz
Mar 2019 - Nov 2019 (8 months)
Responsible for reservations, check-in, check-out, and food & beverage management.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Aveiro
Master’s degree, Tourism Management
2017 - 2020
Master’s degree in Tourism Management and Planning, focusing on the strategic development of tourism and its impact on local economies.
UPUniversity of Perugia
Master’s degree, Economics and International Management
2018 - 2018
Erasmus Semester focusing on economics, international management, and political science, enhancing understanding of global market dynamics.
UDUniversity of Trás-os-Montes and Alto Douro
Bachelor’s degree, Languages and Business Relations
2014 - 2017
Bachelor’s degree in Languages and Business Relations, emphasizing communication skills and business practices in a multilingual context.
Availability
Location
PortugalAuthorized to work in
Job categories
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