Open to opportunities

BENNY4475 User

@benny4475user

Message

I deliver safe, efficient airport passenger services while coordinating teams in fast-paced operations.

Portugal

Message

What I'm looking for

I'm looking to continue contributing in fast-paced operational environments where I can lead teams, deliver high standards of customer service, solve day-to-day challenges, and develop further in airport operations.

At Portway, I conduct passenger check-in, support boarding gates, guide travellers throughout their journey, and supervise Passenger Services operations. I coordinate daily team tasks, resolve operational issues, and ensure compliance with safety regulations and procedures.

My experience also spans construction leadership, warehouse logistics, sales, customer service, and accounts support. I bring practical team leadership, operational planning, clear communication, and the ability to perform effectively under pressure.

Experience

Work history, roles, and key accomplishments

Current

Ground Handling Agent and Supervisor

Current

Portway

Jul 2024 - Present (2 years 2 months)

Conducting passenger check-in and providing boarding gate assistance. Supervising the Passenger Services Department, coordinating operational teams, and ensuring compliance with operational procedures and safety regulations.

Team Leadership Coordination Operational Planning Customer Service Problem Solving Decision making Training Onboarding Safety Compliance

Education

Degrees, certifications, and relevant coursework

Escola Profissional Ruiz Costa

Diploma, Information Technology and Management

2016 - 2019

Completed a Level 4 Diploma in Information Technology and Management, covering business management, accounting, SQL databases, and programming in Visual Basic, HTML, and PHP.