Open to opportunities

Olga Gulyaeva

@olgagulyaeva

Message

Dedicated customer service professional with logistics expertise.

Portugal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Service Professional with extensive experience in logistics and customer support. Over the years, I have honed my skills in processing customer orders and managing shipments, ensuring that every customer interaction is handled promptly and efficiently. My current role as a Customer Service & Logistics Specialist at Valmet, Lda. has allowed me to develop a strong proficiency in SAP, where I manage sales orders from creation to completion and coordinate shipments with external logistics providers.

Prior to my current position, I served as a Market Development Manager at Balflex Portugal S.A., where I successfully expanded our customer base and developed effective sales strategies based on market trends. My experience also includes working as a Business Development Manager, where I focused on Russian-speaking markets, enhancing brand positioning and marketing strategies. I am passionate about continuous improvement and thrive in multi-cultural environments, always striving to exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Logistics Specialist

Current

Valmet, Lda.

Sep 2017 - Present (8 years 9 months)

Processed and managed sales orders from creation to completion using SAP. Coordinated and booked shipments with the warehouse and external logistics providers. Prepared export documentation for customs in collaboration with customs agents.

SAP Logistics Customer Service Sales Support Customs Continuous Improvement Microsoft Office

Market Development Manager

Balflex Portugal S.A.

Oct 2014 - Aug 2017 (2 years 10 months)

Managed and expanded customer base to identify new business opportunities. Analyzed market trends and customer needs to develop effective sales strategies and meet company goals. Conducted international visits to existing and potential customers.

Customer Relationship Management Business Development Market Analysis Sales Strategy International Sales Order Management SAP

Business Development Manager

Covet Group

Nov 2012 - Oct 2014 (1 year 11 months)

Researched and studied Russian-speaking markets, focusing on communication and brand positioning. Developed marketing strategies for Russian-speaking countries. Translated website content, product descriptions, marketing campaigns, and social media from Portuguese and English to Russian.

Market Research Positioning Marketing Strategy Translation Communication Russian English Language

Translator Russian / Portuguese

Mabor-Continental Tire Industry

Oct 2012 - Oct 2012 (0 months)

Translated technical documents and provided simultaneous interpretation for a group of employees. Supported an international project through language services.

Technical Translation Simultaneous Interpretation Communication

Sales Assistant

Gourmet store Mercador de Utopias

May 2010 - May 2011 (1 year)

Provided customer assistance and maintained stock levels. Ensured a positive shopping experience for customers.

Customer Service Sales Support Inventory Management Communication Problem Solving Teamwork

Banking Trainee

SberBank of Russia

Mar 2009 - Jun 2009 (3 months)

Performed data entry and organized documents. Processed compensation for Sberbank deposits.

Data Entry Banking Operations Financial Services Administrative Support Customer Service Problem Solving Microsoft Office

Education

Degrees, certifications, and relevant coursework

Yaroslav-the-Wise Novgorod State University

Economist, Finance and credit

Completed a pre-Bologna bachelor's degree focusing on finance and credit. Gained expertise in economic principles and financial systems.

College of Economics and Law

Banking Specialist, Banking

Trained as a banking specialist, acquiring foundational knowledge in banking operations and financial services. Developed skills essential for a career in the banking sector.