Open to opportunities

Diogo Joel

@diogojoel

Message

Dynamic professional with 5+ years in aviation and customer service.

Portugal

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dynamic and adaptable professional with over 5 years of international experience in the aviation industry, specializing in customer service, leadership, and operational support. My career has taken me across various multicultural environments, where I have honed my ability to manage complex situations and deliver exceptional client experiences. I am fluent in English, Portuguese, and Spanish, which allows me to connect with diverse clientele and foster teamwork effectively.

Throughout my career, I have held various roles, including Cabin Crew and Public Relations Officer, where I demonstrated my commitment to safety and service excellence. At Smartlynx Airlines, I led cabin crews and mentored junior staff, ensuring compliance with safety standards while enhancing the passenger experience. My recent position as Head of Inflight Services at Legend Airlines allowed me to oversee service quality and operational compliance across multiple regions, further solidifying my leadership skills in high-pressure environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Cabin Attendant

Current

Danish Air Transport

Apr 2024 - Present (1 year 4 months)

Operate on A320 and A321 aircraft under ACMI contracts. Deliver high standards of safety and customer service.

A321)ACMI Contracts Customer Service Cabin Crew Support Teamwork In Flight Operations Communication Problem Solving

Head of Inflight Services / Senior Cabin Crew / Line Trainer

Legend Airlines

May 2023 - Dec 2023 (7 months)

Led the Inflight Services department for A340-300 operations across Middle East, India, Central America, and Saudi Arabia. Conducted line training and mentorship for cabin crew to maintain high safety and service standards.

Inflight Services Leadership A340 300 Operations Line Training Cabin Crew Mentorship Service standards Crew Performance Team Management International Operations

Cabin Crew / Senior Cabin Crew

Smartlynx Airlines

Dec 2019 - May 2023 (3 years 5 months)

Operated worldwide on A320, A321, A330, and B737 aircraft. Led cabin crews, ensuring safety compliance and exceptional service delivery.

Cabin Crew Leadership Compliance Service Delivery Aircraft Operations Mentorship In Flight Problem Solving Teamwork Communication Customer Service

KYC Agent & VIP Account Manager

Solverde.pt

Aug 2020 - May 2021 (9 months)

Handled customer verification (KYC) in compliance with AML regulations. Managed VIP clients, ensuring top-tier service and retention.

KYC AML Fraud Prevention Customer Support Regulatory Compliance Account Management Data Verification Customer Retention

Public Relations Officer & Administrative Support

Livraria Lello

May 2019 - Nov 2019 (6 months)

Represented one of the world's most iconic bookstores to media, partners, and VIP visitors. Assisted in organizing press events, cultural activities, and official visits.

Public Relations Administrative Support Internal Communications Scheduling Documentation Guest Experience Heritage Interpretation

Cabin Crew

Ryanair

Oct 2018 - May 2019 (7 months)

Ensured strict adherence to EASA safety standards and Ryanair operational procedures. Conducted safety demonstrations, emergency equipment checks, and cabin security inspections.

Standard Operating Procedures Safety Demonstrations Equipment Checks Cabin Security Inspections Customer Service Conflict Resolution Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Solverde.pt

Training Completion, Compliance & KYC

2021 - 2021

Completed specialized training in Compliance and Know Your Customer (KYC) procedures. Gained expertise in regulatory compliance and customer verification processes.