Paulomi Bardhan

I’m a Marketing|CRM&ProcessImprovement professional with a strong economics foundation and hands-on experience turning operational and CRM data into measurable growth. I focus on CRM systems, data-driven decisionmaking, lead generation, and improving service delivery to increase customer engagement and revenue growth.

In my current role as a Quality Management Analyst, I process 15-20+ monthly invoices for clients and employees while ensuring accuracy and timely billing. I also manage client agreements and onboarding documentation for 5–10+ clients, run client payment follow-ups that contributed to a 20–30% reduction in outstanding dues, and maintain 40+ financial and operational records to improve retrieval and workflow efficiency.

Previously as an Operations Associate at Amazon Development Centre India, I handled up to 3 concurrent customer queries across chat, email, and phone while maintaining SLA compliance and quality benchmarks. I improved customer satisfaction scores by 25% through personalized, solution-first resolutions and used CRM diagnostics to support accurate reporting, audits, and performance reviews.

Earlier, as a Sales & Marketing Team Head at HomeflicWeGrow, I led 3 sales teams of 30 interns, generating combined revenue of 3.9 lakhs via CRM-driven lead management and structured sales processes. I exceeded lead-to-conversion targets by 18% versus industry average through weekly pipeline reviews and targeted follow-up cadences, building and nurturing a 500+ lead pipeline across social and email channels.