Paulissen Owusu-Ansah

I’m an IT Support professional who monitors, triages, and resolves support tickets while keeping service levels tight and downtime low. I diagnose hardware, software, and network connectivity issues, then document root-cause analyses accurately in ServiceNow.

I strengthen security through least-privilege access practices—handling user provisioning, password resets, and account permissions to maintain a secure environment. I also create and update technical documentation and standard operating procedures to help users self-resolve more efficiently.

Beyond support, I’ve built security foundations by researching and presenting a Zero Trust framework aligned with NIST SP 800-207. I developed implementation strategies for Micro-segmentation and Least Privilege Access (LPA), and analyzed how continuous authentication and context-based access can secure cloud services and remote work.

I also bring systems and product thinking from roles combining product management and systems analysis. I’ve engineered technical documentation and process models (BPMN, UML, Data Flow Diagrams), defined core business processes, and produced ROI analysis to guide decision-making.