I am a professional lead generator agent with a fortified background in customer service and business development. My goal is to enhance customer experience and foster relationships, improve credibility, and create customer loyalty. Through various challenges in my current role, I have cultivated strong learning agility, negotiation, and analytical skills. I am committed to, and have proven ability in recognizing client needs and meeting them.
As a remote customer care agent at InTrust Communications, I communicate with customers via various channels such as phone calls, emails, and live chat. I listen to customer concerns and issues and work towards providing satisfactory solutions. I have developed a deep understanding of the products or services offered by the company and keep detailed records of customer interactions, issues, and resolutions using CRM or ticketing systems. I collaborate with other customer care agents and departments within the organization to resolve complex issues.
During my time as a call center agent at CCI Kenya, I listened, understood, and evaluated customer complaints and provided proactive solutions. I maintained customer relationships and ensured customer loyalty through excellent customer service and meeting all client needs. I also upsold products and services by actively engaging customers and advising them on other products and services offered by the company that might suit them. Additionally, I researched other possible markets to be explored and reported the findings to management for their consideration and implementation.
