Ann Ngoiyo

Handled inquiries and troubleshooting, escalating complex technical problems to the appropriate department. Assisted with warranty claims and replacement procedures, coordinating with the technical team for on-site service.

Initiated sales with potential customers over the phone, engaging them with questions and documenting customer information. Kept up to date on all products to inform customers of new offerings and answer their questions.

Engaged customers through questions to maintain conversation flow and identified their needs to generate repeat sales. Documented customer information, payment methods, purchases, and reactions to products.

Designed and implemented marketing strategies to sell new insurance contracts and adjust existing ones. Contacted potential clients through networking, cold calling, and referrals to build rapport.

Monitored incoming calls for customer inquiries on product orders and assisted various departments to facilitate sales. Analyzed and resolved customer issues within required timeframes, ensuring data accuracy.

Ensured timely payment of bills and statutory deductions, and managed office expenses and petty cash records. Handled general inquiries, emails, and phone calls, and prepared invoices and quotations.

Assisted in monthly payroll processing and maintaining accurate staff records, and supported the implementation of HR policies. Responded to staff and manager inquiries, and helped with candidate shortlisting.

Completed an Advanced Diploma in Human Resource Management. Gained foundational knowledge in HR policies, procedures, and practices.