Pauline Gaita
@annpauline
I'm your virtual assistant, here to support ,boost your experience with top-notch service.
What I'm looking for
As a seasoned customer service professional with a strong background in sales and virtual assistance, I have consistently demonstrated my ability to drive results and improve customer satisfaction. With a proven track record of success in managing customer inquiries, developing sales strategies, and leading cross-functional teams, I am confident in my ability to make a meaningful impact in any organization.
Throughout my career, I have honed my skills in effective communication, time management, and problem-solving, allowing me to excel in fast-paced environments. My experience in virtual assistance has also equipped me with the skills to provide administrative support and manage email correspondence, schedules, and social media management.
I am a driven and results-oriented individual with a passion for delivering exceptional customer experiences and driving business growth through innovative sales strategies and techniques.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Remote jobs
Jul 2022 - Jan 2023 (6 months)
Managed and organized email correspondence, scheduled appointments, and conducted online research and data entry tasks.
Social Media Campaign
Feb 2022 - Jan 2023 (11 months)
Developed and executed a social media campaign to increase brand awareness and customer engagement.
Customer Care Representative & Sales Associate
ZY collections
Jan 2019 - Jul 2022 (3 years 6 months)
Handled customer inquiries, processed orders, and collaborated with the sales team to identify customer needs.
Sales Strategy Revamp
Udemy
Jan 2019 - Jul 2022 (3 years 6 months)
Led a project to revamp the sales strategy, focusing on data-driven decision-making and personalized customer interactions.
Project Manager - Sales Strategy Revamp
ZY Collections
Jan 2019 - Jul 2022 (3 years 6 months)
Led a cross-functional team to revamp the sales strategy, focusing on data-driven decision-making and personalized customer interactions.
Customer Service Training Program
Alison
Jan 2017 - Jan 2019 (2 years)
Designed and implemented a comprehensive training program for new customer service representatives.
Customer Care Representative & Sales Associate
Mchina Company
Jan 2016 - Apr 2018 (2 years 3 months)
Developed and maintained strong customer relationships, utilized CRM software, and coordinated with marketing and product teams.
Team Lead - Customer Service
Mchina company
Jan 2016 - Apr 2018 (2 years 3 months)
Supervised a team of customer service representatives, ensuring adherence to company policies and performance standards.
Education
Degrees, certifications, and relevant coursework
Pauline hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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