Open to opportunities

Ron Karlo Benedicto

@ronkarlobenedicto

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Virtual assistant and telehealth coordinator skilled in operations and client services.

Philippines

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What I'm looking for

I seek a role where I can apply telehealth and virtual assistant expertise, contribute to operational efficiency, grow professionally, and work within a collaborative, client-focused team.

I am a detail-oriented virtual assistant and telehealth coordinator with extensive experience in customer support, EMR management, and operational administration across telehealth and e-commerce environments.

At AgelessRx / ResolvedCX I reviewed and verified medication orders, managed patient verification and documentation, coordinated with partner pharmacies to resolve shipment issues, and ensured HIPAA-compliant processing of medical records. Previously I provided email, chat, and phone support, managed scheduling and prescription refills, and handled billing and refund concerns while maintaining strong client relations.

My background also includes order placement and chat support for delivery platforms, drop-shipping and Walmart operations, and retail supervision and barista roles where I led teams, managed inventory and optimized customer satisfaction. I bring strong communication, problem-solving, and time-management skills to help organizations streamline operations and enhance client experience.

Experience

Work history, roles, and key accomplishments

General Operations Admin Support

AgelessRx - ResolvedCX

Jul 2024 - Feb 2026 (1 year 7 months)

Reviewed and verified medication orders and patient identification to ensure accuracy and compliance, coordinated with partner pharmacies to resolve delayed shipments, and processed patient documents to maintain care-team visibility.

Medication Verification Patient Coordination Zendesk Document Processing Customer Service

Patient Coordinator / Email Support

Cerebral - ResolvedCX

Mar 2022 - Jun 2024 (2 years 3 months)

Facilitated scheduling and prescription refills, handled reassignment and billing requests via Zendesk/EMR, and escalated clinical concerns to care teams while maintaining HIPAA-compliant communications.

Zendesk EMR Scheduling Email Support HIPAA

Virtual Assistant / Team Manager

Project Wi-Fi

Mar 2021 - Feb 2022 (11 months)

Managed virtual assistant team operations, oversaw drop-shipping and Walmart store processes, and supervised staff to improve operational efficiency and customer satisfaction.

Team Management Virtual Assistance Walmart Operations Customer Service Order Management Time Management

Order Placer & Chat Support

CNM Solutions

Sep 2018 - Jan 2021 (2 years 4 months)

Placed orders and provided chat support for food delivery, liaised with merchants and customers to resolve issues, and increased customer satisfaction through timely problem resolution.

Order Placement Live Chat Support Merchant Coordination Customer Service Communication Time Management

Barista & Store Supervisor

Yolks Flower Café + Cupcakery

Sep 2017 - Aug 2018 (11 months)

Prepared beverages and supervised store staff, managed inventory and cash reconciliation, and ensured merchandise presentation and service quality.

Espresso Operation Inventory Control Customer Service Staff Training Quality Control

Barista & Store Supervisor

Kalakoa Coffee Hut

Jul 2015 - Aug 2017 (2 years 1 month)

Operated coffee equipment to prepare high-quality beverages, assisted customers, and supervised daily store operations including merchandising and service standards.

Customer Service Merchandising Cash Handling Time Management Espresso Machine Operations