Open to opportunities

Paulina Trygalska

@paulinatrygalska

Message

I resolve complex iGaming customer issues across payments, KYC, VIP support, and responsible gaming.

Malta

Message

What I'm looking for

I'm looking to bring my customer-focused iGaming support experience to an international remote team, helping customers across account, payment, verification, and gaming-related issues.

I've supported customers across sportsbook, casino, and gaming products at Betclic, resolving account issues, payment queries, verification requests, and sensitive cases.

My work includes supporting VIP customers, handling complaints professionally, and following Responsible Gaming, compliance, and internal procedures in fast-paced iGaming environments.

At PressEnter and Besedo, I investigated customer and gaming-related cases, escalated complex issues, and collaborated with internal teams to deliver clear, accurate solutions.

I communicate professionally in English and Polish, manage multiple priorities independently, and bring careful attention to detail when working with sensitive information.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Betclic

Provided professional customer support across sportsbook, casino, and gaming products, handling queries, complaints, payments, and KYC processes. Supported VIP customers and collaborated with internal departments to resolve complex cases.