Lea Ardai
@leaardai
I resolve high-volume customer enquiries across iGaming, telecom, e-commerce, and operations.
MaltaWhat I'm looking for
I currently resolve high-volume customer enquiries at CXFort in an iGaming support environment, meeting response-time and resolution-quality targets while documenting recurring CRM issues for process improvement.
Across StreamView and STM, I managed partner communication, credit and refund claims, due diligence, pension-benefit requests, and sensitive member records. I used Excel for tracking and reporting while working cross-functionally to keep workflows moving.
Earlier customer support work at Serenata Flowers and Magyar Telekom strengthened my phone, email, and live-chat troubleshooting and complaint-resolution skills. I bring clear, empathetic communication and use AI tools daily for research, drafting, problem-solving, and workflow efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
CXFort
Apr 2025 - Present (1 year 5 months)
Resolve a high volume of customer enquiries in an iGaming support environment while maintaining positive customer experiences. Meet service targets for response time and resolution quality; document recurring issues in the CRM system to support process improvement.
Operations Administrator
StreamView
Sep 2024 - Feb 2025 (5 months)
Managed business-partner communication, customer enquiries, and credit/refund claims with accuracy and speed. Used Excel to track data and generate reports; collaborated across departments to resolve issues and maintain workflows.
Operations Administrator
STM
Mar 2024 - Sep 2024 (6 months)
Handled due diligence, pension-benefit requests and sensitive member records with attention to confidentiality and data security. Communicated with members and business partners and worked cross-functionally to resolve issues efficiently.
Customer Support Agent
Serenata Flowers
Sep 2023 - Feb 2024 (5 months)
Supported customers through phone, email and live chat, handling enquiries, troubleshooting and complaints. Maintained clear, professional communication and high service standards across multiple channels.
Customer Support Agent
Magyar Telekom
Jun 2021 - Feb 2023 (1 year 8 months)
Provided customer support through email and live chat, addressing enquiries and troubleshooting issues. Resolved complaints in a timely, professional manner and built positive customer experiences through clear communication.
Education
Degrees, certifications, and relevant coursework
School of Business, Hungary
Hospitality Business Management, Hospitality Business Management
2019 - 2022
Studied Hospitality Business Management from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Salary expectations
Job categories
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