Maria Jose Fagundez Ricardo
@mariajosefagundezric
Customer support professional specializing in payments, SEPA transfers, identity verification, and accurate case management with CRM tools.
MaltaWhat I'm looking for
I’m a customer support and administration professional with hands-on experience handling high volumes of customer complaints, payment issues, verification cases, and sensitive documentation. I’m confident working across channels (live chat, email, and phone) while maintaining accuracy, documentation control, and timely case updates.
My work strongly focuses on payment processing and troubleshooting—including payment plans, SEPA transfers, bank transfer support, and payment confirmation monitoring—alongside CRM-driven case management using tools like Zendesk and Microsoft Office. I also coordinate service incident follow-ups and support customers with billing queries, discounts, and social benefit schemes, always keeping customer satisfaction and process compliance at the center of my approach.
Experience
Work history, roles, and key accomplishments
Shuffler (Malta)
Evolution
Feb 2025 - Present (1 year 5 months)
Online casino operator at Evolution, working for Shuffler (Malta).
Food Runner (Malta)
Federica Kiosk Sirens
May 2024 - Feb 2025 (9 months)
Food Runner at Federica Kiosk Sirens (Malta) between May 2024 and February 2025.
Technician in Administrative Management
Diputación Provincial de Sevilla
Nov 2023 - Apr 2024 (5 months)
Verified, registered, and controlled sensitive documentation to ensure accuracy before distributing it to the appropriate department.
Customer Support Agent
Corporación de Empresas Municipales
Oct 2022 - Nov 2023 (1 year 1 month)
Managed customer requests for service contracts and change of ownership, including verification of required documentation and support with payment-related issues.
Customer Support Agent
Servicios Generales Hermes Ltd
Nov 2019 - Sep 2022 (2 years 10 months)
Provided high-volume customer support via live chat, email, and phone, assisting with payment questions and identity verification.
Administrative Assistant
Servinform S.A.
Sep 2018 - Jul 2019 (10 months)
Reviewed and verified documentation for accuracy and compliance, managed filing systems, and maintained confidentiality when handling sensitive information.
Accounting Administrative Assistant
Dogma Abogados y Economistas
Jan 2018 - Jul 2019 (1 year 6 months)
Processed invoices and supported bank reconciliation, assisting with financial record maintenance and client and supplier payment communication.
Customer Support Agent
Santalucia Insurence
Jul 2014 - Dec 2017 (3 years 5 months)
Handled customer questions about insurance policies and claims, verifying customer identity and securely processing documentation.
Education
Degrees, certifications, and relevant coursework
IES Blas Infante
Senior Technician in Administration and Finance, Administration and Finance
Completed a Senior Technician program in Administration and Finance at IES Blas Infante in Spain.
Salesianas Maria Auxiliadora
Technician in Administrative Management, Administrative Management
Grade: Honorary Certificate
Completed a Technician program in Administrative Management at Salesianas Maria Auxiliadora in Spain.
Availability
Location
MaltaAuthorized to work in
Job categories
Skills
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