LBLucía Tauste Blesa
@lucatausteblesa
Detail-oriented Data Privacy Analyst with a proactive approach.
MaltaWhat I'm looking for
As a Data Privacy Analyst at Betsson Group, I excel in validating and verifying documentation related to data privacy requests. My keen attention to detail allows me to provide clear and understandable information to data subjects, ensuring compliance with privacy regulations. I take pride in my proactive nature, effectively escalating cases from authorities to the appropriate stakeholders and meticulously logging all privacy inquiries.
Previously, I served as a VIP Agent, where I built and maintained relationships with high-value players, ensuring their loyalty through personalized service and tailored experiences. My role involved resolving complaints swiftly and collaborating with finance and risk departments to manage high-value player transactions. My experience in customer support has equipped me with the skills to handle complex issues and provide exceptional service across various markets.
Experience
Work history, roles, and key accomplishments
Data Privacy Analyst
Betsson Group
Aug 2024 - Present (11 months)
Validated and verified various request related documentation. Provided requested information to data subjects in a clear and understandable format.
VIP Agent
Betsson Group
Mar 2024 - Present (1 year 4 months)
Built and maintained relationships with high-value players to ensure retention and loyalty. Provided personalized customer service and created tailored experiences based on client preferences.
Customer Support Agent
Betsson Group
Jun 2023 - Present (2 years 1 month)
Provided live chat and e-mail support for LATAM (Chile, Peru, and Argentina) and Spanish markets. Investigated and solved complex customer issues, escalating cases to relevant departments such as Risk, Payments, and Management.
Payment Analyst
Grodt Group
Mar 2023 - Present (2 years 4 months)
Ensured accurate and timely approval of deposits, withdrawals, and player transactions across various payment platforms. Analyzed and monitored transactions to detect suspicious activities, such as fraud or bonus abuse, using advanced monitoring tools.
Customer Support Agent
Grodt Group
Oct 2022 - Present (2 years 9 months)
Provided live chat and e-mail support in Spanish and English for MGA and Curaçao licenses. Dealt with difficult players and reported customer issues to the relevant departments.
Education
Degrees, certifications, and relevant coursework
Lucía hasn't added their education
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Availability
Location
MaltaAuthorized to work in
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