Open to opportunities

Paulina Skinner

@paulinaskinner

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Accomplished Director of Customer Success and Media Operations.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am an accomplished Director of Media Operations with a proven track record in leading high-performing teams and pioneering operations across diverse sectors. My expertise lies in leveraging SaaS platforms to enhance client satisfaction and operational efficiency. I possess a strong foundation in customer success, with a history of implementing customer-centric product enhancements. My commitment to driving project excellence and team productivity has allowed me to adeptly navigate saturated markets, positioning organizations at the forefront of innovation and operational effectiveness.

In my recent role as Customer Success Manager at PrescientAI, I serve as the primary customer liaison, managing relationships between Sales, Engineering, and Product Management teams. I lead customer onboarding journeys and product adoption through training and project support, providing optimization insights based on modeled performance metrics. Previously, as Director of Media Operations at Veritone One, I led a team that achieved a 15% improvement in project delivery efficiency while maintaining a 90% retention rate of key personnel. My leadership has been recognized through HR-driven employee engagement metrics, reflecting my strong team-building skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

PrescientAI

May 2024 - Present (1 year 1 month)

Serve as primary customer liaison, managing relationships between Sales, Engineering, and Product Management teams. Lead customer onboarding journey and product adoption through training and project support, driving renewals and upsell opportunities based on client needs.

Customer Relationship Management Onboarding Project Management Performance Metrics SaaS Platforms

Director, Media Operations

Veritone One

Jan 2019 - Sep 2023 (4 years 8 months)

Led Media Operations team, providing strategic leadership and ensuring high standards in ad quality. Drove utilization of aiWARE software to enhance client satisfaction and fostered a collaborative environment, achieving a 15% improvement in project delivery efficiency.

Team Leadership Media Project Delivery

Customer Success Manager

Veritone, Inc

Jun 2017 - Feb 2019 (1 year 8 months)

Spearheaded client retention and revenue growth through relationship building and strategic account management. Directed product demonstrations and ensured successful platform adoption by leading training sessions and providing tailored technical assistance.

Retention Account Management Technical Support Training Product Demonstrations

Media Manager

YPM, Inc

Jun 2015 - Jun 2017 (2 years)

Managed and executed print marketing programs with a combined annual revenue exceeding $5M. Analyzed data trends for statistical modeling to enhance campaign effectiveness and fostered partnerships with clients to meet campaign objectives.

Marketing Management Data Analysis Statistical Modeling Budget Management Client Meetings

Retirement Plan Consultant

Benefit Funding Services Group

Provided consulting services for retirement plans, focusing on financial strategies and compliance. Worked closely with clients to ensure effective management of their retirement funding.

Retirement Planning Consulting Compliance Client Management Strategic Planning

Financial Professional Associate

Prudential Financial

Assisted in financial planning and analysis, gaining experience in client interactions and financial product offerings. Supported senior associates in developing financial strategies for clients.

Financial Planning Financial Analysis Product Knowledge Strategy Development