Open to opportunities

Paulette Jones

@paulettejones

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Dedicated Benefit Specialist with extensive customer service experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while pursuing my passion for real estate.

As a Benefit Specialist with a strong background in customer service, I have honed my skills in providing exceptional support and guidance to clients. My experience at Anthem, Inc. has equipped me with the ability to handle complex inquiries regarding Medicare Supplement plans, ensuring that clients receive the best possible assistance. I pride myself on my ability to communicate effectively and empathetically, which has resulted in consistently high customer satisfaction ratings.

Throughout my career, I have worked in various roles that emphasize my commitment to delivering five-star quality service. From my time as a Leasing Agent to my role as a Benefit Verification Specialist at Alorica, I have developed a comprehensive understanding of client needs and the importance of thorough service. I am passionate about helping others and am eager to leverage my skills in a new and challenging environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Anthem, Inc.

Nov 2018 - Present (6 years 9 months)

Receives incoming calls for Medicare Supplement inquiries, providing essential customer support and information. Manages customer interactions to ensure satisfaction and adherence to service standards.

Customer Service Medicare Supplement Incoming Call Management Customer Support Information Management

Current

Leasing Agent

Current

Career Strategies

Jan 2016 - Present (9 years 7 months)

Delivers five-star quality service in the preparation of leasing family units, ensuring a smooth and positive experience for prospective tenants. Provides extensive knowledge of FHA OF 1963 regulations to clients.

Customer Service Property Management Tenant Relations

Benefit Verification Specialist

Alorica

May 2018 - Nov 2018 (6 months)

Verified benefits coverages for Sierra Health and Life of Nevada, ensuring accurate and timely information for clients. Collaborated with internal teams to resolve discrepancies and provide comprehensive benefit details.

Benefit Verification Health Insurance Data Entry Customer Service Sierra Health And Life

Flex Agent

Advantage Car Rental

Jan 2014 - Jan 2016 (2 years)

Assisted customers with keys and directed them to their rental vehicles, ensuring a seamless pick-up process. Closed rental agreements efficiently upon vehicle return, maintaining high customer satisfaction.

Sales Customer Service

Receptionist

California Builders

Jan 2010 - Jan 2014 (4 years)

Delivered five-star, five-diamond quality service for new and existing customers in a construction company setting. Managed front desk operations, including scheduling and records management.

Receptionist Duties Customer Service Scheduling Records Management Project Coordination

Call Representative

BayArea Fastrak

Jan 2003 - Jan 2010 (7 years)

Received inbound calls from Fastrak customers for account maintenance and toll violations, providing accurate information and resolving issues. Maintained detailed records of customer interactions and resolutions.

Inbound Customer Service Toll Violations Data Entry

Education

Degrees, certifications, and relevant coursework

Unknown College

Some college, General Studies

Paulette Jones has some college education, though specific details about the institution, field of study, or duration are not provided. This foundational education supports her diverse work experience in customer service, leasing, and administrative roles.