Open to opportunities

Dawn Wallace

@dawnwallace

Benefits Coordinator delivering compliant onboarding and client support across healthcare and insurance using Salesforce and virtual training.

United States

Message

What I'm looking for

I’m looking for a healthcare/insurance role where I can lead benefits administration and compliant onboarding remotely, explain plan options through virtual training, and protect HIPAA-aligned data privacy while driving smooth client experiences.

I’m a results-driven Benefits Coordinator and Operations Specialist focused on delivering exceptional remote client support in healthcare and insurance. I lead client onboarding and benefits administration end to end, host virtual training to clearly explain complex plan options, and use Salesforce CRM daily to keep client data accurate and actionable.

Across my roles, I’ve built strong client relationships through careful problem solving and compliance-first workflows, including HIPAA & data privacy practices with “zero compliance breaches.” I also support resolution of complex claims questions, mentor new hires, and bring a strong operations background from office management—so I can keep work organized, responsive, and consistently client-focused.

Experience

Work history, roles, and key accomplishments

Current

Employment Specialist

Current

Rever Grand

Mar 2024 - Present (2 years 4 months)

Coordinated end-to-end employee onboarding and selection procedures while adhering to regulatory compliance requirements. Hosted Zoom training and used Salesforce CRM and data entry systems to manage client data and resolve account issues with a focus on data privacy.

Employee Onboarding Regulatory Compliance Data Entry Salesforce Client Data Management HIPAA Data Privacy virtual training Zoom

Remote Customer Service Rep II

Cambia Health Solutions

May 2022 - Mar 2024 (1 year 10 months)

Served as a primary contact for members on comprehensive benefits options, including health, dental, prescription, and vision coverages. Provided benefits guidance, researched claims issues, and coordinated resolutions as an internal liaison between pharmacy services and billing providers.

Benefit Guidance Vision Benefits Eligibility Claims Processing Claims Research Liaison Customer Service Health Benefits Dental Benefits Cross functional Coordination Member Support

Seasonal Remote Order Entry

Harry & David

Oct 2021 - Feb 2022 (4 months)

Delivered high-volume remote customer service by entering client orders and navigating database systems. Focused on first call resolution by using analytical problem-solving and troubleshooting.

Order Entry Microsoft Teams High Volume Data Entry Database Navigation First Call Resolution Problem Solving Technical Troubleshooting

Seasonal Remote Customer Service

Harry & David

Oct 2021 - Feb 2022 (4 months)

Delivered high-volume remote customer service while entering client orders and troubleshooting website technical issues. Used Citrix Workspace and Microsoft Teams, achieving strong First Call Resolution performance.

Citrix Microsoft Teams First Call Resolution Problem Solving

Sales & Service Liaison

Grants Pass Toyota

Aug 2019 - Jun 2020 (10 months)

Educated customers on product catalog features and provided tailored solutions based on customer specifications. Managed secure payment processing and handled DMV regulatory paperwork and financial transactions.

Customer Education Tailored Solutions Payment Processing Financial Transactions Customer Service

Sales & Service Liaison / CS

Grants Pass Toyota

Aug 2019 - Jun 2020 (10 months)

Educated customers on product catalog features and provided tailored solutions based on individual specifications. Managed secure payment processing and completed DMV regulatory paperwork.

Customer Education Product Feature Guidance Tailored Solutions Payment Processing Financial Transactions

Office Manager & Customer Service

Self Employed

Jan 2010 - Jun 2019 (9 years 5 months)

Managed complete office operations, including basic bookkeeping, client relationship building, and contract reviews. Tracked purchase orders and provided customer service support.

Office Operations Bookkeeping Client Relationships Contract Review Customer Service

Customer Service Specialist II

Regence BlueCross BlueShield of Oregon Call Center

Sep 2002 - Jun 2004 (1 year 9 months)

Validated health insurance policy details, coverage provisions, and pre-authorization eligibility criteria. Provided customer service support in a call center environment by reviewing corporate policy information.

Policy Coverage Pre Authorization Customer Service Call Center Support Corporate Support

Education

Degrees, certifications, and relevant coursework

Rogue Community College

Associate of Healthcare Science, Healthcare Science

Grade: Graduated with Honors; PTK Member

Activities and societies: PTK member; First Aid & CPR certifications.

Earned an Associate of Healthcare Science from Rogue Community College, graduating with honors. Completed First Aid and CPR certifications and was a PTK member.