Paul Carlo Laano
@paulcarlolaano
Operations and e-commerce specialist driving fulfillment and customer success.
PhilippinesWhat I'm looking for
I am an operations and customer-service professional with extensive experience in e-commerce, dropshipping, Shopify backend management, and social media management. I build and maintain Shopify stores, optimize product listings, coordinate suppliers, and streamline fulfillment workflows to reduce errors and delays.
I manage customer support across email and payment platforms, resolving disputes, refunds, and delivery issues while maintaining high satisfaction. I also create and execute social media strategies—planning, scheduling, caption writing, hashtag strategy, and performance monitoring—to boost engagement and brand visibility.
I bring practical tool experience with Shopify, Zendesk, PayPal, Microsoft 365, Google Workspace, Meta Business Suite, Canva, and scheduling/analytics tools. I am adaptable, results-focused, and committed to improving operational efficiency and customer experience.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Freelance
Jan 2019 - Feb 2026 (7 years 1 month)
Managed brand presence across X, Instagram, and Facebook, planned and scheduled content, executed caption and hashtag strategies, and monitored performance to increase engagement and maintain brand consistency.
Operations Manager
IdeasUnlimited / Real Trump Coins
Oct 2019 - Jan 2025 (5 years 3 months)
Managed end-to-end e-commerce and dropshipping operations including Shopify store setup, order fulfillment, supplier coordination, and customer dispute resolution, improving backend workflows and reducing processing delays.
Customer Service Representative
Netspot BPO
Oct 2023 - Jan 2024 (3 months)
Delivered high-quality customer support, resolved inquiries and complaints with empathy, and consistently met performance targets in a fast-paced BPO environment.
Front of House Supervisor
Tony's Roof Bar and Cafe
Jan 2023 - Dec 2023 (11 months)
Managed front-of-house operations including cash handling, shift supervision, and staff coordination to ensure efficient service delivery.
Server
OrganiKian Urban Farm
Jan 2023 - Dec 2023 (11 months)
Provided table service and supported cold kitchen operations to maintain service standards and timely order delivery.
Server
Arpochi Seafoods and Resto
Jan 2016 - Dec 2016 (11 months)
Served customers and supported restaurant operations, ensuring timely service and maintaining customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Goldenstate College of Koronadal City
Bachelor of Arts, Hospitality Management
2022 - 2023
Completed coursework toward a Bachelor of Arts in Hospitality Management during 2022–2023 with focus on hospitality operations and service delivery.
Ireneo L. Santiago National High School
High School Diploma, Secondary Education
Completed secondary education, graduating in 2016.
Dadiangas West Central Elementary School
Elementary School Certificate, Primary Education
Completed elementary education, graduating in 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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