Open to opportunities

abbigeal chaves

@abbigealchaves

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Sales and e-commerce specialist driving customer engagement and operational growth.

Philippines

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What I'm looking for

I seek roles where I can blend e-commerce, social media, and customer relations to grow engagement and conversions, with opportunities for hands-on operations and career growth.

I am a results-driven sales and e-commerce specialist with hands-on experience managing retail operations, online customer funnels, social media content, and POS-driven order management. I have consistently improved customer satisfaction and returned business through effective communication, market listening, and targeted digital promotions.

My background spans in-store sales, e-commerce operations for aesthetic services, dining front-of-house, affiliate partner onboarding, and growth operations internships focused on Meta and TikTok platforms. I leverage tools like PANCAKE, BOTCAKE, Meta Business Suite, Canva, and analytics to optimize listings, scheduling, and conversion, delivering measurable improvements in engagement and upsell.

Experience

Work history, roles, and key accomplishments

Growth Operations Intern

Undisclosed Employer

Jan 2025 - Oct 2025 (9 months)

Supported growth operations using Meta Business Suite, Canva, and TikTok tools to create and schedule content, monitored analytics to track engagement and audience growth, and managed booking inquiries across messaging platforms.

Meta Business Suite Canva TikTok Community Engagement WhatsApp Viber

Affiliate Partner & Onboarding Lead

Dating.com

Jun 2024 - Feb 2025 (8 months)

Attracted and onboarded featured members via social media and verified channels, monitored interactions for policy adherence, reported weekly metrics, and optimized strategies using BOTCAKE for automated replies.

Onboarding Community Management Lead Generation Social Media Strategy performance reporting BOTCAKE

Dining Specialist

Nonos Casual Dining

Sep 2023 - Dec 2023 (3 months)

Performed front-of-house duties including guest reception, order coordination, table management, and coordination with kitchen staff to ensure timely and accurate service while maintaining dining area standards.

Guest Service Time Management Complaint Handling

E-Commerce Operations Specialist

Aesthetic Clinic (Facebook/Instagram)

May 2022 - Jul 2023 (1 year 2 months)

Managed Facebook and Instagram accounts, handled end-to-end customer purchase funnel with PANCAKE POS, achieved 99% positive feedback and returning clients, and used ads to drive a 5% upsell over three months.

Social Media Management Customer Support Upselling

Sales Associate

Micro-Retail Clothing Store

Dec 2021 - Mar 2022 (3 months)

Served an average of 14 customers per day, handled inquiries and payments, maintained inventory records and weekly replenishment, and produced photo/video content for social media to support sales.