Artemis Alamoth Daculan
@artemisalamothdacula
Analytically detailed oriented professional with 16 years of extensive experience.
What I'm looking for
As a seasoned customer service representative with 16 years of experience, I have honed my skills in providing exceptional service to clients. My extensive background in managing customer transactions, resolving concerns, and providing solutions has equipped me with the ability to work efficiently in fast-paced environments. With a strong focus on organization and attention to detail, I excel in managing multiple tasks and prioritizing responsibilities.
Throughout my career, I have demonstrated exceptional leadership skills, having managed teams in the Philippines and India. I am well-versed in project management tools, social media management, and employee engagement. My experience in encoding products and sales on websites has given me a unique understanding of the importance of effective communication and customer interface.
With a strong educational background in English and experience in data entry, I possess excellent written and verbal communication skills. I am proficient in Microsoft Docs, Excel, and knowledgeable in LAN, Domain, and network connectivity. I am confident in my ability to mediate between hosts and guests, manage reports, and edit social media content using Canva and Photoshop.
Experience
Work history, roles, and key accomplishments
Senior Associate
R1 RCM
Jan 2023 - Mar 2023 (2 months)
Managed people in Philippines and India, and directly contacted business owners.
R2 Case Manager/SME
TDCX
Jan 2019 - Jan 2022 (3 years)
Managed and coached people, and was knowledgeable with LAN, Domain, and network connectivity.
Email and Chat Support/SME
Transcom
Nov 2016 - Jan 2019 (2 years 2 months)
Provided technical support via email and chat, and experienced with social media and office software.
Education
Degrees, certifications, and relevant coursework
Artemis Alamoth hasn't added their education
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