Open to opportunities

Paula Henry

@paulahenry1

Experienced call center customer service professional who excels in remote customer support, claims processing, and data accuracy.

United States

Message

What I'm looking for

I’m looking for a detailed-oriented, challenging yet exciting environment where I can use my call center and data entry experience to support customers remotely and deliver consistent, accurate results.

I’m a call center customer service professional with years of experience supporting customers through challenging inquiries, processing claims, and maintaining accurate records through consistent data entry. I’ve worked in fully remote roles and have a strong command of communication-focused, detail-driven workflows.

Across my experience—from serving as a Flight Attendant focused on passenger safety and inflight services to long-term customer service work—I bring calm, dependable service under pressure. I’m confident using tools like Windows, Outlook, Teams, Salesforce/Lightning, and Oracle to deliver efficient results for clients and teams.

Experience

Work history, roles, and key accomplishments

Temporary Call Center & Claims

VSP

Mar 2025 - Oct 2025 (7 months)

Worked as a temporary call center representative and claims processor, supporting customer inquiries and claims-related processing. Used Windows 11, Outlook, data entry workflows, Salesforce/Lightning, and Microsoft Teams in a fully remote role.

Call Center Operations Claims Processing Data Entry Outlook Salesforce Salesforce Lightning Microsoft Teams

Temporary Call Center Consultant

Insight Global Llc

Jun 2024 - Jan 2025 (7 months)

Served as a temporary call center consultant through Insight Global, supporting Georgia Power by assisting customers with challenging inquiries. Worked fully remote using Windows 11, data entry processes, Teams, Outlook, and Oracle systems.

Customer Support Data Entry Microsoft Teams Outlook Oracle Remote Customer Service