Paula Fretes
@paulafretes
Driven young professional seeking international and intercultural experiences.
CroatiaWhat I'm looking for
I am a driven young professional with a strong background in customer advocacy and international business. My experience spans various roles, including Customer Advocate at Back Market-Bolttech, where I managed claims and provided exceptional support to customers. My ability to adapt and communicate effectively has been honed through my diverse work experiences in Croatia and Paraguay.
With a Master's degree in International Business and a Bachelor's degree in the same field, I have developed a solid foundation in business principles. I have also led marketing teams and managed projects, showcasing my leadership and strategic planning skills. My passion for intercultural experiences drives me to seek opportunities that allow me to leverage my skills in dynamic environments.
Experience
Work history, roles, and key accomplishments
Bilingual Spanish English Teacher
Preply
Jan 2023 - Present (2 years 5 months)
Teaching Spanish and English to students, focusing on language acquisition and cultural exchange.
Customer Advocate
Back Market - Bolttech
Jan 2022 - Nov 2024 (2 years 10 months)
Managed claims and policyholder contracts, dealt with suppliers, and provided customer support, ensuring a high level of service and satisfaction.
Customer Service Representative
Transcom Croatia
Jan 2022 - Aug 2022 (7 months)
Provided customer support with a focus on adapting to various customer needs, utilizing CRM systems effectively.
Commercial Executive
Inf Ocasa
Jan 2021 - Jan 2022 (1 year)
Responsible for closing deals between investors and real estate agencies, creating sales strategies, and managing client portfolios.
Founder and Owner
Fendor
Jan 2018 - Feb 2021 (3 years 1 month)
Founded a small import company specializing in cosmetic products, managing wholesaling and customer relations.
Marketing Team Lead
Yu Yin Tsao Import-Export
Jan 2018 - Jan 2021 (2 years 11 months)
Led a marketing team in designing and executing marketing campaigns, managing budgets, and defining strategies for product offerings.
Education
Degrees, certifications, and relevant coursework
Universidad Católica Nuestra Señora del Asunción
Master Program in International Business, International Business
2021 - 2022
USUniversity of Zagreb, Faculty of Humanities and Social Sciences
Certificate in Croatian Language and Culture, Language and Culture
2021 - 2022
Studied Croatian Language and Culture, enhancing understanding of linguistic and cultural aspects.
Universidad Católica Nuestra Señora del Asunción
Bachelor's degree in International Business, International Business
2017 - 2022
TIA Maneglia Schémbori
Acting School, Acting
2017 - 2019
Acting school with emphasis on audiovisuals, focusing on developing skills in performance and media.
Colegio Cristo Rey - Colegio Primero de Marzo
High School Diploma, Business Administration
2011 - 2016
High School education with a focus on business administration, providing foundational knowledge for future studies.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Job categories
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