Paula Bankole
@paulabankole
Customer-focused support professional delivering empathetic, efficient service across channels.
NigeriaWhat I'm looking for
I am a customer-focused professional with strong experience in customer support, client communication, relationship management, and service delivery across phone, email, chat, and virtual platforms.
I consistently resolve inquiries and complaints with empathy and efficiency, maintain detailed CRM records, and follow up to ensure satisfaction. I have worked independently and collaboratively in remote, multicultural teams across time zones.
Recent roles include freelance/contract customer support and Educational Strategist/Client Coordinator at Beyond Bells, where I managed onboarding, scheduling, client communications, and virtual session coordination, driving positive client experiences and retention.
Experience
Work history, roles, and key accomplishments
Client Coordinator
Beyond Bells
Jan 2023 - Present (3 years 2 months)
Served as primary client contact, managing onboarding, scheduling, and progress communications while resolving technical and scheduling issues to ensure positive client experiences. Maintained organized client records and coordinated virtual sessions across time zones.
Customer Support Specialist
Freelance
Jan 2020 - Present (6 years 2 months)
Provided remote customer support across phone, email, chat, and messaging platforms, resolving inquiries and complaints promptly and maintaining high satisfaction for diverse clients. Managed CRM records, performed follow-ups, and collaborated with distributed teams to ensure repeat engagement.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Postgraduate Diploma, Human Resource Management
Postgraduate Diploma in Human Resource Management completed at Lagos State University.
Ajayi Crowther University
Bachelor's Degree, History & International Studies
Bachelor's degree in History and International Studies from Ajayi Crowther University.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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