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Patriot Web Studios

@patriotwebstudios

Customer service representative at Edenred Italia handling smartcard support and resolving service tickets in Salesforce.

Albania

Message

At Edenred Italia, I handled high-volume email support, responding to smartcard inquiries, complaints, and order requests. I created and tracked service tickets in Salesforce and internal support systems, coordinated resolutions, and escalated complex cases when needed.

As a New York Licensed Real Estate Salesperson at SPIRALNY, I assisted clients with residential rentals and purchases, property tours, and application processing. I’ve also supported property operations as an Assistant Property Manager and managed household schedules, staff, and logistics as a Personal Assistant.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Private Family

Managed daily home operations, schedules, maintenance, and travel planning. Provided executive-level support including calendar management, email handling, and document preparation.

Calendar Management Travel Planning Household Management Staff Coordination Logistics

Plumber

Foy Mechanical

Performed installation and repair of commercial and residential systems. Documented work orders and service logs, conducted inspections and system measurements.

Plumbing Installation Repair Inspections Documentation

Real Estate Salesperson

SPIRALNY

Assisted clients in renting and purchasing residential properties throughout NYC. Conducted property tours, open houses, and scheduled showings with clients and landlords.

Real Estate Property Management CRM Customer Service Sales

Call Center Representative

ExelWorld

Provided customer service and support through high-volume inbound calls. Resolved inquiries efficiently while maintaining professionalism and documenting customer interactions.

Customer Service Call Center Communication Skills Documentation

Assistant Property Manager

Glenwood Gardens Apartments

Handled tenant concerns and coordinated maintenance resolutions. Assigned workload and supervised field staff, supporting property management administrative and operational functions.

Property Management Tenant Relations Staff Supervision Maintenance Coordination

Customer Service Representative

Edenred Italia

Managed customer support operations through high-volume email communication, handling smartcard-related inquiries, complaints, and order requests. Created, tracked, and resolved service tickets using Salesforce and internal support systems.

Salesforce Ticketing Systems Email Support Smartcard Services Customer Service