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Kristian Radi

@kristianradi

Customer Service Representative at Edenred Italia who resolved smartcard inquiries and service tickets through Salesforce.

Albania

Message

At Edenred Italia, I handled high-volume email support for smartcard inquiries, complaints, and orders. I created and tracked service tickets in Salesforce and internal support systems, resolving cases and escalating complex issues when needed.

As a Personal Assistant for a private family in New York City and the Hamptons, I managed home operations, schedules, travel planning, and executive support. I also coordinated household staff and service providers.

At SPIRALNY, I assisted clients with renting and purchasing residential properties in NYC. I conducted tours and showings, processed rental applications, and maintained listings and CRM records.

At Glenwood Gardens Apartments, I handled tenant concerns, coordinated maintenance resolutions, and supervised field staff. Earlier, I worked as a Plumber at Foy Mechanical and as a Call Center Representative at ExelWorld.

Experience

Work history, roles, and key accomplishments

Plumber

Foy Mechanical

Performed installation and repair of commercial and residential systems. Documented work orders and service logs, and conducted inspections and system measurements.

Plumbing Installation Repair Inspections Work Order Documentation Tool Maintenance

Customer Service Representative

Edenred Italia

Managed customer support operations through high-volume email communication, handling smartcard-related inquiries, complaints, and order requests. Created, tracked, and resolved service tickets using Salesforce and internal support systems.

Salesforce Ticketing Systems Email Support Smartcard Service Operations Customer Satisfaction Record keeping Escalation Management

New York Licensed Real Estate Salesperson

SPIRALNY

Assisted clients in renting and purchasing residential properties throughout NYC. Conducted property tours, open houses, and scheduled showings, and prepared rental applications for approvals.

Real Estate Sales Property Tours Open Houses Rental Applications CRM Lead Follow Up Digital Listing Platforms

Personal Assistant

Private Family

Managed daily home operations, schedules, maintenance, and travel planning. Provided executive-level support including calendar management, email handling, and document preparation.

Calendar Management Travel Planning Household Management Staff Coordination Logistics Documentation Preparation

Assistant Property Manager

Glenwood Gardens Apartments

Handled tenant concerns and coordinated maintenance resolutions. Assigned workload and supervised field staff, while supporting property management administrative functions.

Property Management Tenant Relations Maintenance Coordination Staff Supervision Record keeping Communication Skills

Call Center Representative

ExelWorld

Provided customer service and support through high-volume inbound calls. Resolved inquiries efficiently while maintaining professionalism and documenting interactions.

Customer Service Inbound Calls Issue Resolution Documentation Professionalism