I've supported enterprise customers at SAP SuccessFactors Learning, resolving technical requests while consistently meeting SLA targets. I diagnose LMS, SCORM, and AICC issues through root-cause analysis, testing, and technical documentation.
I've also led delivery of an internal support chatbot at SAP, gathering requirements and designing workflows that improved employee self-service and knowledge access. Working with cross-functional teams, I helped deliver the first release within three months.
At Booz Allen Hamilton, I gathered and documented business requirements for an FDA Master Data Management implementation and authored technical documentation and system specifications. I bring experience connecting stakeholders, support teams, and technical delivery.
Currently, I design curricula and teach students with diverse learning needs in Seoul. I also build community as the founder of a meetup group for women living in Seoul and as an event host.
