Derrick Ekabe
@derrickekabe
Result-driven Customer Service and Technical Support Specialist.
United StatesWhat I'm looking for
I am a result-driven Customer Service and Technical Support Specialist with over 5 years of experience in troubleshooting, system diagnostics, and customer care. My expertise lies in resolving both technical and non-technical issues, ensuring smooth operations, and enhancing customer satisfaction. I have a proven ability to communicate complex technical information in a user-friendly manner, manage high-pressure situations, and provide timely solutions.
Throughout my career, I have maintained strong client relationships and improved service processes to meet business goals. I am proficient in supporting software, hardware, and network systems across various platforms, including Windows, Linux, and macOS. My commitment to continuous learning ensures that I stay updated on the latest technologies and best practices in customer support and technical troubleshooting.
Experience
Work history, roles, and key accomplishments
Benefit Specialist
A-LINE Staffing Solutions LLC
Oct 2023 - Present (1 year 7 months)
Assist clients with understanding and utilizing their insurance benefits, ensuring accuracy in claims processing and compliance with regulations. Provide guidance on eligibility and resolve discrepancies related to claims and benefits.
Customer Service Representative
Park Nicollet
Jan 2023 - Oct 2023 (9 months)
Provide technical support to customers, resolving hardware, software, and network issues. Manage high volumes of calls while delivering exceptional customer service and assisting in training new team members.
Customer Service Representative
IAA (Insurance Auto Auctions)
Jul 2021 - Jan 2023 (1 year 6 months)
Assist customers with vehicle inquiries and auction processes, processing transactions accurately. Utilize CRM software to document interactions and collaborate with internal departments to resolve customer concerns.
Customer Service Representative
Boston Scientific
Feb 2020 - Jun 2021 (1 year 4 months)
Handle customer inquiries and provide technical support to healthcare professionals. Utilize CRM and ticketing systems to document interactions and collaborate with teams to address customer needs.
Education
Degrees, certifications, and relevant coursework
University of Yaoundé
Master's degree, Communication
Master’s degree in communication.
Availability
Location
United StatesAuthorized to work in
Job categories
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