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Deepak Nandwani

@deepaknandwani

Business transformation leader at APM Terminals who helped restart Port of Balboa operations in approximately 12 hours, ahead of the 72-hour target.

Peru

Message

What I'm looking for

I’m looking for a role where I can help complex organizations work better by improving processes, aligning teams and turning strategy into execution. I’m most energized by complex problems, cross-functional work and environments where there is real scope to improve how the business operates.

At APM TERMINALS PANAMA, I led commercial preparation for the Port of Balboa transition, aligning processes, systems, communications, and operational decisions around customer impact. I contributed to restarting terminal operations in approximately 12 hours, outperforming the initial 72-hour target.

At APM TERMINALS | Global Headquarters, I led global Customer Care initiatives, including the design and implementation of standards across the terminal network. I also co-designed a customer onboarding framework with representatives from 22 terminals.

At APM TERMINALS CALLAO, I led the terminal's transformation toward a customer-centric operating model and a team of 12. I designed and implemented an end-to-end Voice of Customer framework, and helped reduce case resolution time from 27 days to 1 day, regulatory complaints by 85%, and credit note issuance time by 75%, while generating approximately US$1M in savings.

Earlier, I led sales administration at NEXTEL PERU / ENTEL and managed client accounts at PRECISO COMUNICACIÓN INTEGRAL. Across these roles, I worked on commercial operations, process improvement, business development, and organizational transformation.

Experience

Work history, roles, and key accomplishments

Customer Experience Manager

APM Terminals Panama

Jan 2026 - Apr 2026 (3 months)

Led commercial preparation for the Port of Balboa transition to APM Terminals, ensuring processes, systems, communications, and operational decisions accounted for customer impact. Coordinated cross-functional teams and resolved critical roadblocks, contributing to restarting terminal operations within approximately 12 hours.

Customer Experience Stakeholder Management Cross functional Coordination Process Improvement Training Operational Readiness

Customer Experience Manager

APM Terminals

Oct 2023 - Dec 2024 (1 year 2 months)

Led global initiatives to strengthen Customer Care capabilities and improve consistency across commercial and service processes throughout the APM Terminals network. Co-designed the global customer onboarding framework and managed international initiatives with cross-functional teams and IT specialists.

Customer Experience Global Standards Process Design Stakeholder Management Project Management Cross Functional Collaboration

Customer Experience Manager

APM Terminals Callao

Dec 2017 - Sep 2023 (5 years 9 months)

Led the terminal's transformation toward a customer-centric operating model, building capabilities, processes, and governance mechanisms. Delivered measurable results, reducing case resolution time from 27 days to 1 day, regulatory complaints by 85%, and credit note issuance time by 75%, while generating approximately US$1M in savings.

Customer Experience Voice Of Customer Process Transformation Governance Performance Metrics Continuous Improvement Leadership

Account Director

Preciso Comunicación Integral

Jan 2015 - Nov 2017 (2 years 10 months)

Managed relationships with public and private sector clients, translating business needs into communication, training, and content solutions. Increased revenue by 40% through new client acquisition and business development within existing accounts.

Account Management Business Development Client Relationships Value Proposition Project Management

Head of Sales Administration

Nextel Peru / Entel

Jan 2008 - Jun 2014 (6 years 5 months)

Led end-to-end administration of commercial operations across corporate, retail, company-owned store, and distributor channels nationwide. Managed key commercial performance indicators and drove process improvement and digitalization initiatives, contributing to approximately 25% of Sales Administrators being promoted.

Sales Administration Process Improvement Digitalization Performance Metrics Team Leadership Stakeholder Management