Patricia Robinson

I’m an efficient customer service and claims professional with 4+ years of experience supporting office and work-from-home public assistance. I handle many calls per day while resolving issues smoothly and providing detailed, polite information.

In my claims specialist/customer service role at Illumifin, I gather and provide policy information, answer questions, and collect and enter clients’ personal information into a database. I’m also proficient in video conferencing platforms such as Zoom, supporting clear communication in remote settings.

Before that, I brought healthcare experience from a fast-paced ER nurse environment and worked as a charge nurse at Skyland Care Center. I dispensed medications, addressed issues as needed with geriatric patients, charted daily VS and care, supervised CNAs, and handled family concerns calmly and professionally while attending Zoom meetings to discuss care plans.