Cynthia Martin

As an experienced Claims and Customer Support Professional, I have dedicated over a decade to providing exceptional service in high-volume environments, particularly within healthcare and insurance sectors. My expertise lies in resolving complex issues, negotiating effectively with providers, and ensuring strict compliance with HIPAA and procedural standards. I pride myself on being detail-oriented and tech-savvy, always striving for efficient and empathetic service delivery.

Throughout my career, I have managed high-volume communication across various channels, adeptly investigating and resolving inquiries related to insurance and healthcare services. My commitment to maintaining accurate records in CRM systems while adhering to regulatory guidelines has been a cornerstone of my professional ethos. Additionally, my experience as a Certified Nursing Assistant has further honed my ability to deliver compassionate care, emphasizing the importance of confidentiality and patient privacy.