Debria Gardner

I’m a Detail-oriented Claims Support Professional with proven experience in eligibility verification, discrepancy investigation, and high-volume documentation. I verify claims-related data to support accurate claim outcomes while maintaining precise documentation standards.

In my current role as a Senior Customer Service Representative, I handle 70–90+ inbound calls daily, resolve billing and service issues, and investigate discrepancies across billing, services, and account records. I maintain accurate data entry across multiple systems to ensure proper claims tracking, and I document interactions to support audits, compliance, and claim reviews.

I take pride in performance and reliability—promoted to Senior Customer Service Representative within one year for accuracy, efficiency, and performance. I also coordinate approvals and scheduling within strict policy guidelines, partner with internal teams to reduce processing delays, and train new hires on workflows, systems, and documentation standards.