Kamryn Webb

I’m a Claims Specialist with a solid 7-year track record in healthcare and customer service environments, combining exceptional data entry proficiency with advanced skills in CRM software. I’m known for meticulous attention to detail, especially in conducting medical reviews and managing patient data securely with privacy and compliance in mind.

At CIGNA Healthcare, I notified ordering providers of denied authorizations, performed detailed medical reviews of prior authorization requests, and verified patient insurance eligibility prior to appointment dates for payment purposes. I streamlined the claims process to enhance efficiency and accuracy, expedited resolution of denied authorizations to improve patient access to necessary care, and scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.

Before that, at IQOR and ALORICA, I focused on patient and customer support through multiple channels, processing orders and forms, maintaining accurate records of interactions and transactions, and calmly resolving complaints. I also supported continuous improvement by analyzing customer feedback, leading team initiatives to streamline communication, and guiding peers toward team goals to elevate productivity.