Andy Bennett

I am a dedicated customer care and claims professional with experience supporting long-term care policyholders, adjudicating Medicaid eligibility, and coordinating operations in hospitality settings. I prioritize clear communication, regulatory compliance, and delivering high-quality service across remote and in-person roles.

At Illumifin/TransAmerica/Allianz/Southern Farm Bureau I assist multiple clients' policyholders to establish entitlement and initiate claims, explain benefits and policy language, verify and reissue documents, and evaluate policy integrity. I routinely work with HIPAA requirements to ensure privacy and compliance while guiding customers through complex processes.

Previously, as an outreach specialist I screened for Medicaid eligibility, coordinated with hospitals and medical records, and applied state regulations and program requirements to adjudicate claims. In hospitality operations I coordinated daily spa operations, managed cash intake, and supported reopening efforts during COVID-19, demonstrating operational discipline and customer focus.

I bring strong technical comfort with Apple, PC, mobile platforms and MS Office, a solutions-oriented mindset, and proven ability to perform under pressure. I am motivated to contribute to teams that value compliance, empathy-driven service, and continuous improvement.