Inke studio
@inkestudio
Experienced Program Manager specializing in cultural and linguistic services.
What I'm looking for
I am a dedicated Program Manager with extensive experience in cultural and linguistic services, currently leading initiatives at L.A. Care Health Plan. My role involves the development, implementation, and evaluation of programs aimed at enhancing healthcare access for diverse populations. I am proud to have secured the National Committee for Quality Assurance Multicultural Health Care Distinction, showcasing my commitment to addressing health disparities.
Throughout my career, I have successfully supervised teams in various healthcare settings, ensuring effective communication and language access for Limited English Proficient (LEP) patients. My leadership in coordinating language services has significantly improved patient experiences and outcomes. I have also been actively involved in councils and committees that promote excellent patient care, reflecting my passion for enhancing healthcare delivery through cultural sensitivity and effective communication.
Experience
Work history, roles, and key accomplishments
Program Manager
L.A.Care Health Plan
Feb 2022 - Present (3 years 3 months)
Managed the Cultural and Linguistic Services Program, focusing on the development and implementation of bilingual interventions. Engaged with internal stakeholders and external partners to address health disparities and secure quality care distinctions.
Lead Language and Culture Specialist
Children’s Hospital Los Angeles
Mar 2018 - Feb 2022 (3 years 11 months)
Supervised daily activities for translation and localization teams, ensuring effective language services for patients. Coordinated coverage for events and implemented best practices for language access.
Language and Culture Specialist II
Children’s Hospital Los Angeles
Apr 2010 - Mar 2018 (7 years 11 months)
Assessed and planned language services for patients, focusing on cultural sensitivity. Led teaching plans and monitored documentation for quality improvement.
Insurance Verifier
Children’s Hospital Los Angeles
Mar 2010 - Apr 2010 (1 month)
Collected patient demographic information and worked with insurance companies to obtain authorizations for procedures. Guided families through the admission process.
ER Registration Clerk
Children’s Hospital Los Angeles
Nov 2002 - Mar 2010 (7 years 4 months)
Managed patient registration in the emergency room, collecting demographic information and verifying insurance coverage. Assisted families with the registration process.
Education
Degrees, certifications, and relevant coursework
Brandman University
Master of Business Administration, Business Administration
2018 - 2021
Completed a Master’s in Business Administration focusing on management and organizational skills to enhance business operations and strategies.
Humboldt State University
Bachelor of Arts, Multidisciplinary Leadership Studies
2016 - 2018
Earned a Bachelor of Arts in Multidisciplinary Leadership Studies, emphasizing leadership skills across various disciplines and cultural contexts.
West Los Angeles College
Associate of Arts, Business Administration
2012 - 2016
Grade: Cum Laude
Achieved an Associate of Arts in Business Administration, graduating Cum Laude, with a focus on foundational business principles and practices.
Southern California Institute
Spanish Interpreter, Interpretation
2008 - 2009
Completed a Spanish Interpreter program, gaining skills necessary for effective communication in healthcare settings.
Bryman College
Medical Administrative Assistant, Medical Administration
2001 - 2002
Studied to become a Medical Administrative Assistant, focusing on administrative skills in a healthcare environment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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