Open to opportunities

Siyolisile Sopotela

@siyolisilesopotela

Message

I am a customer service professional with airline ticketing expertise.

South Africa

Message

What I'm looking for

I am seeking an operations or customer-service role in travel that values strong communication, GDS expertise, teamwork, and opportunities for career growth into broader operational or leadership responsibilities.

I am a Business Management graduate with over two years of customer service experience and currently work as a Senior Associate in Operations. I have practical knowledge of airline fares, ticketing and intermediate GDS experience, including Sabre and Travelport.

I consistently deliver first-class customer service, handle bookings and reservations, resolve complaints, and perform administrative tasks such as data capture, reporting and relationship management. My background includes sales and internal sales roles where I built client relationships and supported operational workflows.

I am a fast learner and committed team player who adapts quickly and seeks to contribute to efficient, customer-focused operations while growing my skills in travel operations and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate Operations

Current

WNS Global Services

Oct 2023 - Present (1 year 11 months)

Provide airline fares and ticketing support using Sabre and Travelport GDS, delivering first-class customer service and maintaining operational accuracy.

Sabre Galileo Ticketing Fares Management Customer Service Time Management Administrative Support

Customer Service Agent

CCI South Africa

Feb 2023 - Oct 2023 (8 months)

Managed new flight bookings and existing reservations, handled general enquiries and complaints, and assisted customers with website issues to maintain service quality.

Booking Customer Service Communication CRM

Internal Salesperson

Shatterprufe Windscreens

May 2019 - Mar 2020 (10 months)

Performed data capture, switchboard and general administration, sourced non-stock items from suppliers, and coordinated with warehouse to ensure timely delivery and month-end stock accuracy.

Data Entry Supplier Sourcing Customer Relations Administration Stock Taking Reporting

Sales Consultant/Customer Service

Damelin Correspondence College

Dec 2018 - Jan 2019 (1 month)

Advised prospective students on registration and course selection, prepared detailed applications and follow-ups, and supported marketing and lead-generation activities.

Lead Generation Marketing Support Communication Customer Service

Education

Degrees, certifications, and relevant coursework

College of Cape Town

N4-N6 Certificate, Business Management

2017 - 2018

Completed N4-N6 Certificate in Business Management at College of Cape Town from January 2017 to July 2018. Gained foundational skills in business administration and management.