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Patricia Jade Doniego

@patriciajadedoniego

eCommerce Operations Specialist | Helping Amazon & Shopify Brands Scale | Product Listing Optimization & SEO, Catalog Troubleshooting, Account Health

Philippines

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Hi, I'm Patricia, an eCommerce Operations Specialist with 6+ years of experience helping Amazon, Walmart and Shopify brands scale through clean, high-converting catalogs, hands-on inventory and account health. I've authored 1,000+ SEO-optimized listings and maintained catalog accuracy across 10,000+ SKUs, with 2+ years of international supply chain and logistics experience.

🛍️ E-commerce Operations & Catalog Management
Product Item Setup & Listing Creation — Build new listings from the ground up via manual entry or flat files, including stand-alone and Parent-Child variations, ensuring accurate setup from day one.
Product Listing Optimization (SEO-driven copywriting) — Conduct keyword research and competitive analysis to craft high-converting titles, bullet points, descriptions, and backend search terms that improve visibility and drive sales.
Catalog Troubleshooting & Case Management — Resolve inactive/suppressed listings, image errors, category issues, and inventory sync discrepancies; manage parentage, splits, merges; coordinate with seller support.
Account Health & Compliance Monitoring — Daily monitoring of account health dashboards, Voice of the Customer, and policy compliance, with documentation to protect selling privileges.
Inventory Management —
Marketplace Expertise — Amazon Seller & Vendor Central, Walmart, Shopify, and Target Plus & Vendor POL

🚛 Freight Broker Operations Support
Building on my 2+ years in international supply chain and logistics, sourcing manufacturers, negotiating Incoterms (FOB, EXW, DDP), and tracking shipments from origin to final delivery, I'm now applying that operational foundation to freight brokerage support, backed by Freight Broker and Truck Dispatching coursework and hands-on experience with Ascend TMS. Areas I support:
Load Quoting & Booking
Dispatch Coordination
Shipment Tracking
Email Management
Load Board Updates
Invoice Preparation

📈 TOOLKIT
MS Excel / Google Sheets — VLOOKUP, HLOOKUP, Pivot Tables, advanced formulas
SEO & Research — Helium 10, Jungle Scout, Data Dive, Product Opportunity Explorer
PIM & Support — Gorgias, ShipStation
Project Mgmt — Monday, Asana, Google Workspace, Slack, MS Teams
Transportation Management System — Ascend TMS

Let's Connect!
instagram.com/ecommercejade
threads.com/ecommercejade

Experience

Work history, roles, and key accomplishments

eCommerce SEO Copywriter & Catalog Specialist

Prime Team Agency

Feb 2023 - Apr 2026 (3 years 2 months)

Built product listings from the ground up across Amazon 3P/1P and Walmart via manual entry and bulk flat files, including standalone and Parent-Child variations. Authored 1,000+ SEO-optimized listings using Helium 10 and AI research tools, and led catalog cleanup across a 10,000+ SKU catalog.

eCommerce Account Manager

Proventus Agency

Jan 2021 - Feb 2023 (2 years 1 month)

Managed international supply chain operations, including strategic supplier procurement via Alibaba, contract negotiation, and coordination of international freight and customs clearance. Boosted organic traffic and conversion by conducting keyword and competitor analysis using Helium 10 and authoring SEO-optimized copy.

Supply Chain Management Procurement Alibaba Contract Negotiation Freight Coordination Customs Clearance SEO Keyword Research Helium 10 Expertise PPC Data Analysis FBA 亚马逊FBM Inventory Management

eCommerce Operations Specialist

Frost Limited

Jan 2020 - Jan 2021 (1 year)

Managed inventory replenishment and shipment coordination across Amazon FBA/FBM and Shopify, maintaining 100% replenishment accuracy through direct vendor relationship management. Conducted keyword research and competitive analysis using Helium 10 and Jungle Scout to inform listing optimization strategy.

Inventory Management Replenishment Shipment Coordination Amazon FBA 亚马逊FBM Shopify Vendor Management Keyword Research Competitive Analysis Helium 10 Expertise Junglescout SEO PPC Data Analysis Order Processing Returns Exchange Customer Service FBA Reimbursements

Business Process Associate

Manulife

Jun 2020 - Jul 2020 (1 month)

• Managed a high volume of critical financial transactions, ensuring precision and compliance with SLAs.
• Developed subject matter expertise on Business Unit policies to process complex transactions accurately.
• Proactively identified and reported systemic issues to enhance operational integrity and prevent errors.

Operations Specialist

Security Bank Corporation

Apr 2017 - Jun 2018 (1 year 2 months)

• Reconciled general and subsidiary ledgers, ensuring a 100% audit-ready status through collaboration with sales and finance teams.
• Managed the preparation and distribution of Promissory Notes and Disclosure Statements, consistently meeting service level agreements.
• Executed loan repricing schedules with precision, maintaining compliance and timely communication across relevant units.