Arnold Canada

• Increased organic traffic by 20% through keyword research and Listing optimization.
• Developed and implemented SEO best practices for improved search visibility.
• Managed Marketplace Listing, content creation and maintenance.
• Collaborated with cross-functional teams to achieve marketing objectives.

• Monitor marketplaces
• Product Listing
• Social Media Management
• Content Creation
• Administrative task

• Manage End to End fulfillment of Marketplaces (Picking – Packing –
Dispatch) for (Shopee, Lazada, Zalora and shopify)
• 3PL management (NinjaVan)
• Maintained the KPI and SLA metrics of marketplaces (Shopee, Lazada
and Zalora)
• Values and Result Champion for Q2 and Q3 2022
• Spearheaded the DD and Mega campaigns

• 3PL management
• Same Day / Next Day Delivery for Metro Manila
• Expand Serviceable Areas Nationwide via 3PL
• Lead 1st Ever Family Expo (Logistics Side)
• Control Tower of Shipment Status
• Handled First Mile, Last Mile, and Reverse Logistics
• Adhoc task
• Prioritization of VVIP, VIP Customer

• Manage the day to day operations within the hub using the daily performance report, track record of high performance and team improvement
• Ensures procedures and regulations are enforced
• Dispute resolution within and outside the team
• Lead team briefing, weekly meeting staff, regular meeting on team performance
• Continuously improve the key performance indicator (KPI) of the staff on prod

Rider Support
• Coach RPs to hit target productivity and to follow Hub SOPs
• Replace riders if confirmed deviating from SPX SOPs and Code of Conduct, target productivity is not met, confirmed theft or initiating fight to hubs Ops
• Make sure all feedback about sorting and Hub processes are being relayed and corrected.

Hub Support
• Make sure hub have enough Rider for Pick-up and Delivery Jobs

• Monitoring drivers and passengers' behaviour.
• Prepare daily reports coming from GAMMA and Holistics.
• Monitor Driver and Passenger complaints.
• creating modules for Training and Coaching.
• Initiate Meeting/Training/Coaching of drivers and peers.
• managing of accident reports involving Grab drivers.
• Call and SMS re:driver communication in connection with suspension and complaint investiga

• Manage teammates and properly schedule shifts and logistics
• Lead the planning and implementation of proper strategies to ensure speedy acquisition and training
• Align with GrabCar Head on strategies based on targets and budgets to be able to forecast and purchase phones, accessories, and other office materials/supplies with Facilities Department
• Manage and maintain proper stock keeping, inv

• Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory, and storage
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Coordinating between departments and operating units in resolving day-to-day administrative

Admin: Customer support | Inventory mgmt & sourcing | Meeting/event coordination | Mail & package handling | Doc & file mgmt | Operation support

Procurement: Demand forecasting | Vendor sourcing & negotiation | Order mgmt & tracking | Data mgmt | Market research | Cost analysis | Contract & invoice mgmt | Supplier communication