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Ria Casanova

@riacasanova

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eCommerce Operations Lead who grew Distribu Clic Inc revenue by 31% and profit by 169% through operational strategy.

Philippines

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What I'm looking for

I'm seeking a challenging leadership position where I can leverage my experience to optimize operations, enhance customer experience, and maximize revenue generation.

At Distribu Clic Inc, I oversaw end-to-end ecommerce operations and developed strategies that increased revenue by 31% and profit by 169% within the first year. I also streamlined order fulfillment, improving the perfect order rate by 50%, and developed warehousing processes that reduced cost by 30–50%.

At ZOUSZ, I managed operations for TikTok Shop, Amazon, and Shopify stores, from listings and pricing to fulfillment. Earlier, at GWA Auto Parts, I helped integrate Odoo and collaborated on inventory optimization that reduced stockouts for high-performing products by 35% in the first four months.

Experience

Work history, roles, and key accomplishments

Operations Manager

RED Medical Supplies

Oct 2024 - Jan 2025 (3 months)

Assessed process gaps in inventory and logistics, designed standardized workflows, and developed inventory management guidelines to improve efficiency and accuracy.

Inventory Management Logistics Process Improvement Spreadsheet Modeling Demand Forecasting

Operations Manager

ZOUSZ

Feb 2024 - Aug 2024 (6 months)

Managed end-to-end operations for TikTok Shop, Amazon, and Shopify stores, including product listings, pricing, and order fulfillment. Coordinated influencer partnerships and UGC campaigns to drive brand awareness and sales growth.

E Commerce Operations TikTok Shop Amazon Shopify Influencer Marketing Customer Service

Chief Operating Officer

Distribu Clic Inc

Jun 2021 - Sep 2023 (2 years 3 months)

Spearheaded all operational activities, overseeing end-to-end ecommerce operations including product development, sourcing, inventory management, and marketing. Developed operational strategies resulting in a 31% increase in revenue and 169% profit increase within the first year.

Strategic Planning E Commerce Operations Inventory Management Supply Chain Management Data Analysis Team Leadership Process Improvement

Operations Manager

GWA Auto Parts

Oct 2020 - Oct 2021 (1 year)

Developed inventory forecasting methods for over 500 SKUs, supported Odoo integration, and created customer service processes that decreased ticket handling time from 18 hours to 8 hours.

Inventory Forecasting Odoo Customer Service Process Improvement Data Management SOP Development

General Virtual Assistant to Senior Operations Lead

Honest Commerce Ltd

Jun 2015 - Oct 2020 (5 years 4 months)

Established strong supplier relationships, negotiated favorable terms, and managed client-facing operations for multiple Amazon brands. Collaborated with marketing to develop promotional campaigns and oversaw product development projects.

Supplier Management Amazon Operations Client Management Marketing Collaboration Product Development