
Patricia Boydston
@patriciaboydston
I lead healthcare operations, patient access, clinical administration, and scheduling across high-volume outpatient care settings.
What I'm looking for
I've led healthcare operations, clinical administration, patient access, and scheduling across high-volume outpatient care settings in the United States Air Force.
At Nellis Air Force Base, I directed seven clinical managers across 13 outpatient clinics and 19 service lines, supporting 460 professionals and 238,000 beneficiaries. I advised leadership on staffing, provider availability, scheduling, policy, and operational decisions to improve access and continuity of care.
Previously, I led Family Health administrative and clinical support operations for 87 personnel across five teams, strengthening care coordination through daily huddles, Patient-Centered Medical Home processes, telehealth scheduling, and workflow improvements. At Edwards Air Force Base, I maintained a 98% access rate despite a 50% manning shortage and improved appointment attendance by 52%.
I'm also the owner and operator of Legacy Gems LLC, where I launched profitable home geology kits and manage product development, customer service, logistics, inventory, compliance, and remote operations.
Experience
Work history, roles, and key accomplishments
Owner and Operator
Legacy Gems LLC
May 2023 - Present (3 years 4 months)
Designed and executed a go-to-market strategy that achieved profitability within the first 9 months of operation. Founded and legally established a profitable retail LLC, overseeing all aspects of corporate governance, licensing, and compliance.
Healthcare Operations, Administration, Training, and Executive Support
United States Air Force
Jul 2020 - May 2022 (1 year 10 months)
Directed 7 clinical managers across 13 outpatient clinics and 19 service lines, supporting 460 professionals and 238,000 beneficiaries to improve patient access and continuity of care. Advised leadership on clinic operations, staffing, provider availability, and scheduling to maintain access standards and support operational decisions.
Training Manager
United States Air Force
Jul 2019 - Jul 2020 (1 year)
Advised Medical Group leadership on workforce planning, staffing, readiness, and clinical operations across multiple clinical settings. Coordinated manpower and training programs supporting inpatient and outpatient healthcare services.
Clinical Operations Leader
United States Air Force
May 2014 - Jun 2019 (5 years 1 month)
Supervised administrative and clinical support operations for Family Health, leading 87 personnel across five teams in a high-volume outpatient setting. Managed provider scheduling, patient access initiatives, staffing, workflow, and appointment coordination to support timely care delivery.
Clinical Team Lead
United States Air Force
Jun 2009 - Mar 2012 (2 years 9 months)
Reviewed 2,100 exams and maintained a 98% access rate, exceeding Air Force standards despite a 50% manning shortage. Improved patient appointment attendance by 52% through efficient scheduling and follow-through using electronic healthcare systems.
Medical Technician
United States Air Force
Nov 2001 - Jun 2009 (7 years 7 months)
Aerospace medicine roles included patient care, documentation, preventive medicine, and healthcare administration while communicating tactfully by phone, in person, and in writing; directly impacted more than 200,000 beneficiaries.
Education
Degrees, certifications, and relevant coursework
Community College of the Air Force
Associate of Science, Allied Health Sciences
Associate of Science in Allied Health Sciences from the Community College of the Air Force.
Florida Institute of Technology
Coursework, Business and Healthcare Administration
Completed coursework in business and healthcare administration at the Florida Institute of Technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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